Recall of 2013 Elantra

My dealership contacted me and advised that my 2013 Elantra was being recalled due to a faulty gear shift handle clip. I haven't received any direct info from Hyundai. Is anyone out there familiar with this recall?
The dealership said the recall was issued in the latter part of 2014.
Many thanks.
--
Arthur



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There is no recall on the 2013 Elantra for a gearshift handle clip. There is a recall on 2011-2014 automatic transmission non-hybrid Sonatas to install a clip on the shift lever to prevent the shift cable from coming off the lever.
If you'd like to post your VIN or e-mail it to me, I can check for any open campaigns on your vehicle. You can also call any dealer with the VIN, and they should be able to tell you whether any campaigns are open.
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Hyundaitech.....I took the liberty of contacting Hyundai Canada head office today and they confirmed there are NO outstanding recalls for my vehicle of any kind.
Please think of why my dealership service department would contact me by telephone and advise me of a recall as a result of a defect in the clip of the shift lever in my 2013 Elantra GLS. . Was there any deception involved in order to get my car into the service department for some kind of an upsell? Is that possible?? I would think they have sufficient business to offset any behaviour such as this.
Many thanks, Arthur Toronto, Canada

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Arthur wrote:

Probably a software input error. Some computer thinks that VIN # xxx needs a clip. It notifies the call center to call you about the clip. I would be curious enough to take the car into the shop.
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Paul, with all due respect to Hyundai and other auto techs, my experience with service departments of all types of cars, has been iffy at best. I hate to be sucked into one, for fear of being upsold or even fooled by service reps. I am as afraid of service reps as I am of doctors in the ER of a hospital. Yes, this may be my problem but I have owned several brand new cars in my lifetime and in every case, I was given the shaft by one of them at least one time.
Perhaps this was a computer glitch and they called me in error, but if they are making errors such as this one, what others are they making? Makes me shudder to think. Spring is approaching after a long, frigid winter and I think they are fishing for business. I would prefer to think I am wrong because I know I will need their services in future.
I would like to hear what Hyundaitech might say if he will take the time to respond and I really hope he doesn't include himself in my critique of dealer service personnel.
Arthur Toronto, Canada
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Arthur wrote:

Thank you for the courteous reply. I understand your thoughts about the dealership. Time will tell.
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On 3/7/2015 1:29 PM, Arthur wrote:

I hate going to the dealer to buy parts. Icky! OTOH, The Hyundai dealer down the street repaired my 06 Sonata under warranty that I had bought from a third party. They checked out the AC system and replaced the harmonic balancer for nutting. I had them change a burnt-out bulb because I felt guilty about not being charged. All in all, it was a heck of a deal for me.

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wrote:

Many of us share your experience. Thee are a few honest dealers, but many think profits way ahead of customer satisfaction.
The tech out in the shop is doing the work he is told to do. Most dealership mechanics are well trained, know their brand very well. It is the service writer that you have to be careful of. They often work on commission or some sort of incentive. .
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On Saturday, March 7, 2015 at 11:40:09 PM UTC-5, Ed Pawlowski wrote:

It's hard to say about why it occurred. I think most likely, there was som ehow a 2011-2014 Sonata (currently under recall to install a shift lever cl ip) assigned to your name, or they somehow called the wrong customer. If t he dealer is calling, realistically speaking, you're being called by an und erpaid clerical worker who is given a list of customers or customer numbers , etc., compiled by service management in some way. And Hyundai encourages this on safety recalls because NHTSA is interested in a certain completion percentage. It could just be them calling everyone, too, but I think this is far less likely. It's difficult after the fact to explain that "you do n't really need this recall we said you needed."
As to service employee compensation, nearly everyone involved in the proces s is paid on some sort of commission-related basis. And it's not just deal ers, it's industry-wide. While it encourages people to be productive and w ork quickly, it also encourages cheating. So far, the industry seems to th ink the cheating is an acceptable trade-off for productivity.
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On 3/9/2015 12:43 PM, hyundaitech wrote:

I have a Sonata and got calls from two different dealers. The dealer I bought the car from and the dealer in my state. Of course, since the cr had to be in for service, I did get an oil change too. They did make a couple of bucks.
What did tick me off though, they also tried to sell me fuel injection service but told me that the spark plugs did not have to be changed at 48,000 miles. Evidently they never read the manual.

I don't mind incentives and I think it is great to make a good living. Just sell me what I need at a fair price and I'll be back.
FWIW, it is not just dealers, as you say, big chain shops and the small guy around the corner have both very good shops and a few questionable ones.
When I lived in PA, cars had to be inspected twice a year. Oh, the stories I can tell about the cheating. Some never looked at anything, others tried to sell you all sort of work not needed. One of my favorite shops did a headlight adjustment and slapped the sticker on. Fast and relatively cheap, especially when you really needed a lot of front end work on an after school job budget.
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On Wednesday, 4 March 2015 22:04:52 UTC-5, Arthur wrote:



This was done as a recall during scheduled service. They showed my wife a damaged brake pad and said that they needed replaced (at 22000 km.) I decid ed to get a second price, and it was cheaper with more warranty so we went with the other shop. When they inspected the pads, there was no damage at all (they showed them to me)and told me that I needed to go no further. I confronted our dealer and the Maint guy refused to discuss it with me. I h ave taken it to Hyundai Canada (second time in two months, first was a warr anty issue that they refused to fix (it got fixed after contacting Customer Service).
My confidence level with our local dealer is zero. We do love the car thou gh.
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