First off, excuse me if this is the wrong group. If you think a certain other group would be better as my question involves points of law, please tell me.
I have a 2000 Isuzu Trooper with about 85K miles that died on the freeway. I had it towed to a dealer who diagnosed it as siezed engine that needs to be completely replaced. The dealer asked for maintenance records to prove that I've been doing oil changes (and I guess other maintenance). I'm not great at keeping records, but I did manage to go to Jiffy Lube and get a print out showing I have done oil changes for the last 40K miles. Before that, I had them done at various mom and pop shops and/or did them myself. I got a call from the Isuzu dealer this morning saying, "not good enough". We want more records or we are going to charge you $2000 to do an inspection and then determine if the warranty will be honored. In either case you will have to pay $2000 and won't be reimbursed.
It's going to be difficult or impossible for me to come up with more records than what I have already given them.
I believe they are just putting up roadblocks to get out of fixing it. This particular Trooper has been a lemon. Last year it had the whole transmission replaced (under warranty) and I have had to take it in numerous times for exhaust leaks, serpentine belts, and check engine lights. I suspect they are just saying to themselves, "We've already sunk too much into this Trooper".
Does anyone know the law on these issues or can advice me on the right course of action? Or does anyone have references that would be appropriate?
Another minor point is that they do not provide a rental car while the car is worked on. They've told me that this repair will take 3 weeks. Is this normal for all brands?
Thanks in advance for all your advice,
Dave