Good lord, I just got off the phone with Isuzu's Customer "Service"
line, 1-800-255-6727. Clearly Isuzu has decided it wants no more
car sales, from anyone, for any reason.
I posted about my transmission awhile ago, and took it to a dealer
to be fixed. The dealer may (or may not) still help me out, so I
won't mention the name - yet.
I took it to the shop and they told me 4-5 days to rebuild it, for
about $2600. Or, they said they could install a factory rebuild for
about $3600, also about a week to do. Warranty was the same, or so
I was told, and the transmission tech wins awards every years.
So, I choose the rebuild option. That was March 15.
Now, at April 14, we're still waiting for "transmission lines".
Stuff you know you need, day 1, when you pull a trans. Starting
with the rebuild kit itself.
Every week I called for status, and every week I'm told more and
different parts were back ordered, but here now, and they could
start putting it back together tonight (when the trans tech works).
Well I flipped on the dealer's manager today, and he was unprepared
to do anything. Gave me Isuzu's customer "care" number. I called,
and for all things holy I will NEVER buy another Isuzu vehicle in my
lifetime, and will tell my story to everyone that will listen, in
hopes they too may save themselves the headache. The Isuzu freak on
the phone wouldn't let me finish a single sentence. Minutes into
this "conversation" he decided to ask if this was a warranty repair.
That "no" was the only fully formed bit of information he allowed
me to pass. Shortly after he hung up on me.
To all that read this e-mail... Buyer beware. Isuzu will NOT be
there for you if you need them. At least not willingly. So go
ahead and buy their products, but perhaps you should retain a lawyer
Anyway, I'm filing with Better Business and the local department of
I told the dealer's manager that, and he pleaded I should be
accepting of the fact it takes 4-5 days to get parts from Isuzu.
So, 5+5 is 10 days, right? Well, why was I told 4-5 to finish,
then? If they knew, up front that these were the shipping times?
Now I get to pay as much for the shop rebuild as a factory rebuilt
unit would have cost, in car rental fees to the dealership. And,
the service manager now tells me the warranties would have been
better on the factory rebuild. (I was told the two options would
carry the same warranty).
I was lied to. Flat out lied to. Walked down a garden path.
I have a legitimate beef, and Isuzu didn't just walk away, but was
rude and ignorant in doing so.
My lesson has been learned.