Travelling at 60 km/h on the Glow Worm Tunnel Rd, Newnes State Forest several weeks ago, the bonnet smacked into the windscreen without warning. Luckily the road was straight and there were no on-coming cars-I stopped the vehicle without further incident. Upon inspection, two bolt/screws that hold a bonnet plate that engages into the release levers were found loose in the engine bay (on the bar above the radiator).
See photos at:
Had the bonnet spontaneously released itself minutes before or after, the three of us could have crashed into a pine tree or sandstone road cutting. We are so fortunate the accident took place where it did.
The car: Was I driving an old Disco. No, it's a 2003 Land Rover Discovery, Series II, purchased Dec 2003, under warranty until Dec 2006. Serviced by the book by Land Rover service centres.
Land Rover "Customer Care" were initially reluctant to provide us with a replacement car or cover the costs of towing. This, and other behaviour, was totally disrespectful considering that the three of us could have died due to the malfunction had it occurred elsewhere. Particular mention must be made of Andrew Howard and Maggie (Margaret) Horesch (National Customer Care Manager for LRA) both of whom work in Melbourne--they have shown complete disreguard for our circumstance--I hope none of you have to deal with them when it really matters.
Has anyone heard of this happening to Land Rovers?
The most important issue for me and my family is, why did this accident happen? Furthermore, what will stop it happening again?