Newsreader Issue

Les,

Congratulations from emerging from the darkside. I got a flyer from Ntl yesterday asking if the grass is any greener with Sky etc. They may be competitive for broadband , cable and phone but if they don't know what they are doing then I don't want anything to do with them.... besides... streching my cable to the Atlantic coast of France would be pushing my luck. :0)

I'm very happy with news.individual.net and Zen although a little more expensive are just the ticket so far. I wanted no cap on my broadband due to having IP CCTV setups dotted around here and there , can't fault it so far.

Lee D

Whats wrong with News.zen.co.uk ?

Steve

I'd have said, based upon your statistics, that they were obviously getting better ;-)

On or around Wed, 24 Aug 2005 15:11:31 +0100, "Dadio" enlightened us thusly:

I had this argument with pisscali once, and sent them screenshots of their server's messgae list and a proper one. didn't get anywhere.

vote with your feet, if possible - ditch NTHell and if possible tell them why. There are better providers out there.

Dunno, I'd subscribed to news.individual.net before joining zen so I've not actually used zens news server yet. Given I use the laptop and palm pc as well I like to keep it simple when it comes to accounts and passwords.

Lee D

Its easy to run with multiple servers, at least in Thunderbird, which is all I use.

Steve

Indeed... should I get any trouble I'll no doubt give it a whirl. In fact I had to do this before getting news.individual.net to use my freeserve pay as you go account (backup) when having No-Thrigging-help. ;0)

Lee D

A couple of weeks back I did just that. I was surprised at how easy it was, was exceptionally annoyed at the crap broadband once again and asked how I could cancel and they gave me the cancellations number. Rang that number and it was so easy. Wasn't asked why or how etc and that just added to my disappointment in their service even more, almost apathetic service from them. I wasn't looking for them grovelling etc but you would have thought that alarm bells should be ringing by this point when a customer is cancelling the whole account. It was mainly because of the absolutely dire broadband of an evening, during the day it was fine but it all falls over once the world and his wife gets in from work, at least thats how it as here in Harrogate. I got fed up of telling them, and the fannying around on the phone with their automated bollocks didn't help. Thing is, stubborn git that I am it was the whole account that went, TV, telephone and all.

Then I ring BT to get the number transferred back to them, all going fine there so far.

Over a week later I get two calls in one evening from ntl, both asking why I had cancelled. So I told them, very politely, even as I watched the little green light flashing on my set top box to tell me I had no broadband. I was offered cheap broadband if I stayed, I pointed out that they could offer free broadband but if it doesn't work then it's no good.

The second ntl call later that evening offers me free broadband and asked if I would let one of their brilliant tech guys, Andy, ring me and sort it all out to get broadband working. I said that sounded promising but I had been told it many times. Andy was going to ring me the following evening and sort it.

Three evenings later I get a phone call from BT asking me to confirm that I wanted to cancel the transfer. I asked them to elaborate, it seems that shortly after me agreeing to let ntl's brilliant Andy ring me to try to sort it out they had sent a fax to BT to cancel my transfer. As I hadn't had a call from Andy the brilliant ntl manager I felt I had been tricked by ntl. So BT were told that I hadn't intended to cancel and I still haven't had a call from brilliant Andy, he doesn't write, send flowers etc etc.

This still leaves me with having to sort out internet access in a week or so but I'm not in a rush to be honest, sorting the pinkie out and doing other work instead of sitting in front of the monitor has kind of put it on the back burner, then again, an eldest son who is into World Of Warcraft big style means I should be getting grief pretty soon :)

Will probably have a go with BT's broadband, free modem if done online, at least the £50 saving a month from the ntl package will help clear some of the overdraft :)

Rant over :)

Call me tight, but i'm not paying twice for the same service

Alex

You're tight.

Yep, I heard rumor of diamond production in the WC and a Bus mirror on the wall too.

;0)

Lee D

On or around Wed, 24 Aug 2005 17:34:51 GMT, snipped-for-privacy@lardrover.co.uk enlightened us thusly:

check out metronet

no links, just satisfied. Much better service than most (I know someone who's been on the phone to 'em, you actually get to talk to a real, useful person)

good price structure and conditions (e.g. 3 month minimum contract)

combine it with a domain name (if you've not already got one) with email forwarding (I'm using 123-reg

On or around Wed, 24 Aug 2005 19:26:12 GMT, Alex enlightened us thusly:

yer tight...

seriously, I was more than happy to shell out EU10 for individual when it stopped being free. had very, very few issues with 'em, much fewer than any other news server.

I thought we'd established that exact point - he isn't GETTING that same service !

Steve

No, but you try asking NTL for a 10? Refund cos thier server is crap and see what happens

Alex

I got £85 refunded after making a rather public protest on their own newsgroup :0) then advising the next call taker exactly what I'd be doing with the content of the converstation I was having with them if I didn't get satisfaction during that phone call, and no I wouldn't accept a call back. Incidentally I didn't ask for anything I wasn't due and got a little more. Sad state of affairs that I had to go through it all in the first place but I can take some satisfaction in knowing they still haven't sorted it so I took the right move.

Process took over a month though.... but I got satisfaction in the end.

Lee D