OT BT (themselves OT)

A few weeks ago BT attended our (fairly large) installation to do a simple job along the lines of move line A to point C (I'm simplifying, cannot remember the exact circumstances).

Bloke turns up (usual bloke) and goes to panel with our engineer and removes cover. He's about to pull Line C and put it at Point A, when our guy says "no, other way around". BT guys consults job sheet, and says "No, it definitely says Line C to Point A". Our guy says "No, definitely Line A to Point C".

BT guy rings base, who confirm his job sheet is wrong. BT guy puts cover back on, and leaves, because he can only do what his job sheet says.

Next day, same BT guy, same panel, new job sheet. Less than 1 minutes work.

Yes, they are crap. But not the worst telco I've ever dealt with. The jobsworth award goes to Orange, who have the best products and the worst business support team in the business.

Try this for good service!!!

In Crowland, we campaigned for over a year to hit the trigger for Broadband. We finally did it January, and then waited for the release for service date when the exchange would be ready.

The anouncement was made in April, and that that the exchange would be ready for August.

Great we all said.

Then it was clarified as August 2005 as the whole exchange has to be rebuilt because is so old and antiquated.....

Up until about 10 years ago, we still all had 3 digit phone numbers... That went out with the 01 number change!

-- Simon Isaacs

Peterborough 4x4 Club Vice Chairman and Webmaster

3.5V8 100" Hybrid, now LPG converted Part owner of 1976 S3 LWT, currently under restoration Suzuki SJ410 (Girlfriend, at the moment......) 3" lift kit fitted, body shell now restored and mounted on chassis, waiting on a windscreen and MOT Series 3 88" Rolling chassis...what to do next Pug 106 (offroaded once!!)

I'm based in Liverpool and tried to arrange for a new ADSL line to be installed in our London office.

I was forced to deal with the Merseyside based Local Business BT retailer who was useless

Ordered a analogue line for ADSL - Order lost! Re-ordered analogue line for ADSL - Line installed but BT did not know what number it was and could not locate line! Re-re-ordered analogue line for ADSL - Installed successfully ADSL upgrade perform - Incorrect service supplied ADSL re-graded perform - re-graded to wrong service ADSL re-re-graded - Install successfully

BT seem to have separated each function in to individual business units (forced to do this by oftel I think) and each unit acts as a customer supplier to each other and can not give preferential treatment to itself when things go wrong.

This ADSL install took 3 months and cost our business thousands.

The only competent BT staff I dealt with work in the BTOpenWorld CEO complaint dept. (and they were very busy people!)

(simon, does that mean youre dating an SJ?)

I used to work for 'a large UK telecoms equipment supplier', selling to the part of BT that manages the network, we did a pretty big deal to maintain a large chunk of their network (millions of squids. Sadly I wasnt on a %).

How the hell they manage as well as they *do*, I've got no idea. They have absolutely no clue at central command what equipment they have at each exchange. Their regional network management people are fantastic, but the management... absolutely no idea at all.

I use their phone lines, because they just about know how to do that, but not their DSL.

mike

300tdi 90, was white, now blue with tarty bits.

No, it belongs to SWMBO, although I'm ashamed to admit that the SJ's are quite surprising, good fun and also easy to work on, you only need 11mm,

13mm, 15mm and the occasional 17mm spanner, none of the good old Landrover "Is that metric, imperial, whitworths, sod it, the adjustable'll do the job"!!

-- Simon Isaacs

Peterborough 4x4 Club Vice Chairman and Webmaster

3.5V8 100" Hybrid, now LPG converted Part owner of 1976 S3 LWT, currently under restoration Suzuki SJ410 (Girlfriend, at the moment......) 3" lift kit fitted, body shell now restored and mounted on chassis, waiting on a windscreen and MOT Series 3 88" Rolling chassis...what to do next Pug 106 (offroaded once!!)

I had problems with BT in the past and thought that they were useless etc. etc. Then due to no being in range for ADSL a while ago, I had to go for NTL with Cable Modem. After trying to deal with them I now thing BT are the most professional Telco out there ;-)

Jas

After trying to deal with them I now thing BT are the most professional Telco out there ;-)

Your probably right, which is a shame