The alert amongst us will have heard that the wonderful fraud proof chip and pin cards have been compromised and the facility has been withdrawn from Shell stations. Today I get a letter advising me to call my banks fraud section it seems that the engineers of the idiot system Maestro think my card may have been cloned. My bank obviously want to cancel my card urgently for reasons of security but are happy to wait till I phone them ( not the other way round ) to do so instead of them phoning me this leaves me on a friday evening with no access to my current account but the twelve year old I spoke to advises me I can withdraw money over the counter- yes that helps if they are going to open the bank specially just for me on saturday. Am I being over critical or would normal folk have sent out the replacement card as soon as the problem was identified to minimise inconvenience and then tried to phone before sending a letter out??? or is the word banker mispelt? Derek
- posted
17 years ago