By that logic, why isn't doesn't Infinity have the same customer satisfaction ranking as Lexus? Obviously, there are other factors at play here.
Dealer experience is one of many factors. IMO, dealer experience is less important than the following:
- Reliability - Don't underestimate the anger and frustration people experience wasting time in a repair shop after spending many thousands of their hard earned dollars for a product. This includes "free" warrantee service.
- Design/Ergonomics - The product must work as intended, meet or exceed the customer's expectations and occasionally make them smile and in awe. It's important to note that, while you may have ambitions to be a race car driver, the average consumers defines the "driving experience" very differently than you do.
Car magazine road tests are good for data (e.g., handling, braking, noise level, etc.), but their opinions and rankings are far less useful because they are based on the priorities of the authors, which tend to be way more "hot rodish" than the average consumer.
Your priorities are different than mine. Nonetheless, my perfect car doesn't exist, either. So we have to choose amongst the options that the market offers.