And in the case of Japanese corporations - business is war! So there was an interesting, but apparently temporary, pause for rationality in the combat. That was when Lexus actualy appeared to care about the happiness of the customer. Now it is becoming part of the standard thundering herd of corporations - warped rotors? Tough! You must have driven the car through a pool of ice water while the rotors were hot from all your hard braking from high speeds like 60 in the 25 mph zones that you normaly drive in. (What my wife was told, but they just tell me the rough brakes are normal) So it is back to the standard car
- owner relationship. What piece of junk do I buy next? I got tired of the crap from Mercedes and decided to try Lexus. Oops! Well, what next ??? Brand loyalty? Sure ... Hmm - wonder what Santa will bring me for Christmas.