Hi all
My cousins boy (19) bought himself a Ford Puma a few weeks ago. Like most youngsters, he's not yet got back the brains he was born with and within a few days he's smacked into one of those speed bump things that narrow the road with small traffic islands! So, the front alloy wheel was bust and both tyres knackered on the nearside. Then, gawd bless his cotton socks, he parked the car up and walked home, and somewhere between the car and his home lies his keys!!! So, me being the one that normally sorts out his c*ck-ups, I told him this was down to him and it was his problem to sort out this time. Anyway, he gets it towed to a main Ford dealer for the repairs. They wouldn't give him a price or any sort of quote but they said they'd sort it out for him and he OK'ed the work. Now he's just picked it up today, and the bill he's got took my breathe away. I'm not bothered too much about the price they've charged for the new parts, although as far as I was concerned it only need one alloy wheel and two tyres and they'd put on two and two! But they've charged him 13hrs labour at £70+ plus an hour to change the wheels, two door lock and the ignition! I nearly had a heart attack when I saw the bill. They said to him that it had taken them all day to even get into the car... Which, IMHO, isn't his fault if they're too stupid to drill the locks or even break a window.. Even that would be cheaper than the labour costs. But surly Ford must have a database of some sort that they can use to get the correct key. To me this is a rip off and I'm sorry now I'd left it to him to teach him a lesson. Have you any advice on how I'd go about complaining about this labour charge and who to?
Many Thanks Nick