They gave her the car back after it was, they said, thoroughly valeted. She drove home. Her clothes are covered in oil, the car smells, and the windows are smeared with oil - I think from inside the doors.
It's a novel way to write off a car! Actually, I can't believe that's really necessary, but the cost of all new upholstery, seats, carpets, door trims, and a really thorough clean. Even then, that may not fix it. So, I suspect that it will be an economic write-off. What will happen to it then?
Anyway, it's now with their insurers.