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Local garage breaks our cat during an MOT. Why always us?

Took the mondeo (1) to our local garage to have an MOT done. Jan stopped in on the way back from school to see if it was done. "Er, there's a problem. We cracked the downpipe from the manifold to the cat getting it off the ramp. It wasn't our fault, its hanging lower as its not a standard ford part." (2)

No emissions test or brake test done yet apparently, I'm off down there to see whats what. Why me?

(1) Kk2 2.0l Ghia, 1996, manual, petrol. (2) CATFD105Z U/RD03 if anyone recognises it. From CES ltd of Chester. A replacement fitted on 27 05 05.

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Reply to
Mike Barnard
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Mike Barnard ( snipped-for-privacy@thunderin.co.uk) gurgled happily, sounding much like they were saying :

Fuckwits.

Bollocks it's not.

So?

Reply to
Adrian

They have a care of duty to take care of your car whilst its in their workshop. If they have broken the pipe taking it off the ramp, then it is their fault and are liable for the replacement/repair They will try to wiggle out of it but stick to your guns.

Reply to
ABC

The message from Mike Barnard contains these words:

Explain that either they fix it to your satisfaction, or you'll take it to a Ford dealer and pass the bill back - I know which they'll go for.

Reply to
Guy King

At least they were honest about the incident... Just think how many places wouldn't be!

Reply to
David R

Well, I thought this might be the start of one of those long, "they owe me money" threads. Nope.

They're admitting liability, sourcing a replacement but it'll be a few days. Strange, I got mine next day and them being in the trade I would have thought they could have it delivered pronto.

Anyway, its all going to be replaced. No threats needed either. How unusual.

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Reply to
Mike Barnard

They've probably done more damage and need a few days to fix it all.

Reply to
adder1969

The message from Mike Barnard contains these words:

Time to name the garage for being so honest!

Reply to
Guy King

Frosts of Worthing Seat and Vauxhall dealer

50 Ferring Street Ferring West Sussex BN12 5JP

Shame they won't go to a free MOT for the inconvenience. Oh well, We get a new cat. Meooow.

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Reply to
Mike Barnard

Nah, we've got the car home. Still a week left on the old cert.

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Reply to
Mike Barnard

depends where they source thier parts from, if they use thier own supplier they might not carry it in stock & rather fit a decent part then a crap one.

why unusual, there are some honest garages out there !

Reply to
reg

it happens & they have held their hands up to it.

Reply to
reg

I wouldn't trust that bunch to service a cow. Utterley useless.

PDH

Reply to
Paul Hubbard

is that from personal experience ?

Reply to
reg

Yes.

PDH.

Reply to
Paul Hubbard

What, you have had a cow serviced there ?

Reply to
mrcheerful

It's still their fault.

Reply to
Duncan Wood

Reply to
Duncan Wood

It always surprises me how pleased people are when a garage messes something up but then offers to fix something. You wouldn't recmmomend a doctor who bodged your nose job because they said ok come back in and we'll fix it.

Reply to
adder1969

True, but the usual response is that it is not their fault, so an admission is a breath of fresh air comparatively.

Mrcheerful

Reply to
mrcheerful

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