Their work was ok the one and only time I called them out.
However they did leave my wife on the side of a road in the dark alone for about an hour. Even though I believe they claim to put lone females to the front of the queue. I ended up driving out to keep her company any make sure she was safe. After that I swore I would never use them again. As for the RAC I was with them for a year , but never used them.Can't even remember the reason I used them in the first place.
Personally I use the AA. had to call them out the other day and they were there in under 10 minutes. Although I'm sure there not always that quick.