We have a 1997 E300 turbodiesel estate which is suffering from bad corrosion
from the inside out. We bought it when it was 2 years old and it has a full
MB service history.
We recently asked our local dealer (Cruickshanks, Bristol, UK) to repair it
under warranty. They took photos and then a month later told us they'd lost
them. A month or so later, having taken a second set, they told my wife
that the car is not covered under warranty because the anti-corrosion
warranty on the car when new was only for 7 years. My wife rang MB UK who
thought it was only 2 years from new!
Does anyone know what was the period of anti-corrosion ccover on new E class
vehicles in 1997 and, if we are still in cover, know where I can find
documetary evidence to support this?
I'm grateful for any help on this
These cars have a history of corrosion and Mercedes is well aware of it.
I had rust repairs done to my car well after the anti-corrosion warranty ran
out, and I was not the original owner. I am in Canada. My '98 E320 has had
rust on trunk lid, inside door seals and leading to exterior mirrors, in
battery storage, top of front spring supports, in engine compartment at
bottom where plastic guard attaches just behind radiator. Except for last
item (still to be fixed), all rust was repaired by MB Canada.
I would suggest that you write to MB in the UK and explain the problem. If
they try and diss you off, don't give up. There is a ton of evidence on the
net to back up your case. Collect evidence of the problem and get back to
them. They are desperate to regain their reputation. If necessary, contact
MB in Stuttgart. Tell them you bought a MB because of their reputation for
You might ask your question here http://forums.mercedesclub.org.uk and
here http://www.mercedesshop.com and get some other perspectives.
I am sure my warranty booklet does mention corrosion. Just looked up new
car warranty on MB website - It says 4 years for surface corrosion and 5
years for perforation.
But in the case of these cars with known problems, MB will in many cases
cover rust repairs, just to maintain goodwill. I have had two such repairs
Simple way to handle it is to just dump the junker and go on to a good
brand - like a Ford Escort or something. Face it - Mercedes is a junk
line of cars which is entirely overpriced. The stealership repair shops
are in business only to screw you over worse than the sales - maybe
they have a monthly contest to see who can screw some customer worse?
But if you want something in particular from it, like a comfortable
seat, then go ahead and waste the money on one if you can find it. I
know that if I buy a new MB it will be an endless series of
frustrations and incredible ownership costs. That is what the MB line
means now that they look like the crummy chrysler cars. But if the new
model has a seat as comfortable as the old junker I drive now, I might
buy one since I love pounding money down rat holes!
mcbrue realisticaly under the bridge in the trailer down by the river
Jiminy Cricket ..... having a bad day? I've had just the opposite
experience. A '93 190e and a '89 300e have given exemplary service. Both
have about 200k km and the only repair the 300e needed was a water pump
this summer and the 190 has needed.... ah, nothing. But then again, I'm a
firm believer that an ounce of prevention is worth a pound of cure; ie I do
regular fluid changes etc.
According to my MB dealer the Mobilo life 30 year warranty was initiated on
vehicles manufactured from October 1998, and onwards. I have had warranty
work done on my 1999 E 220 CDI ( all four doors have been replaced)
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