Bad exerience with TheBenzBin.com and CarStuff.com

In the hope that it may save others a bad experience, here's what happened recently to me with these vendors.
I placed an order with thebenzbin.com in July for a muffler and header
pipe and it was my worst internet buying experience ever. No email confirmation, took almost 2 months to ship the muffler, which came unboxed and all dented and mangled. Oh, and they charged my credit card at the time the order was placed. Despite repeated phone calls over 2 months, I could never get an answer as to the status of the header pipe. Every time I called it was starting all over with someone new. No returned phone calls and no response to emails either. Finally, calling them again in early Sept, they told me "Sir, the header pipe order was cancelled last week and your money refunded." And how was I supposed to know this?
So, then I place the order for the header pipe with Carstuff.com over the phone. The guy I spoke with looks up the part, assures me they have it and can supply it. I even told him my experience with TheBenzBin and asked if he ever heard of them. Answer: no
Well, a few days later, I go log back on to thebenzbin website to check my return status and guess what? Incredibilly, it now shows a new order, which is the one I placed over the phone with Carstuff. So, clearly these 2 companies are linked.
So, now I get on the phone and call up Carstuff and read them the riot act. Telling them I just went through 2 months of screwing around with thebenzbin and now it looks like I've placed the same order all over again with the same company for a part they can't supply. Carstuff admitted they they did in fact have a business relationship with thebenzbin and a shared order system. Exactlyt what the connection is was vague. He assures me the muffler has already shipped and the header pipe is sitting in the warehouse right next to his building. I ask for tracking # for the muffler and he says he will email it and also one for the header pipe. No email ever comes. Both of these turn out to be lies. The muffler did not ship until days later. They never had the header pipe and finally refunded my money.
The guy at Carstuff told me to email pics for the RMA of the muffler from thebenzbin to snipped-for-privacy@usautoparts.com. So, since the guy at carstuff can process RMA's for parts bought at thebenzbin, clearly carstuff and thebenzbin are linked. Plus, now I have what appears to be a third companies internet address, usautoparts.com.
If you go to the BBB for southern California and check out usautoparts.com, they have an F rating.
http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID 0006368
I'd stay away from all the above companies.
I finally got the header pipe from Rusty's MB parts. He told me right away that the header pipe was now only available direct from MB. And he got it for me quickly at a good price.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Next time try: www.autohausaz.com
--
2007 T.G.Lambach. Publication in any form requires prior written
permission.
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Agreed... I get 90% of my parts from AutohausAZ.com
Long time ago, I did use Benzbin and they were good... but I think after a while it was taken over and I stayed away... that was a long time ago. Price weren't that good anyway so I shopped elsewhere.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Ditto.
I order from three places: Rusty (BuyMBParts.com), AutohausAZ and RockAuto (non-MB parts). Rusty is very knowledgeable and ships fast. He is at Atlanta and I am at DC. I usually receive his package the next business day. AutohausAZ has the best price most of the time, though it takes 7-10 days to reach me.
I haven't used TheBenzBin for 3-4 years. I am not sure what their relationship is with the other vendors but I know TheBenzBin uses World PAC as the supplier, like 90% of the online vendors. World PAC developed the common online ordering system. Each vendor can customize its own front end and set up its profit margin/mark up. All World PAC systems have similar navigation and the same part number when going down to the detail. So if TheBenzBin cannot get the header pipe, no other World PAC vendor can get it either.
AutohausAZ doesn't use World PAC system. Rusty maybe but he can always find what I want, even if I can't find anywhere online.
Tiger wrote:

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
I had a bad experience with BenzBin about two years ago. I ordered rebuilt Bosch fuel injectors for my 300TDT and one of them leaked. I had to return it, and it was a long pain in the ass to ever get the core charges straightened out.
I don't do business with them anymore.
I like autohauz too.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here. All logos and trade names are the property of their respective owners.