Just a follow-up on our leaking '00 CL500 and our dealer's inability to find the problem in spite of the fact they replaced almost everything that could possibly leak under the original factory warranty without changing the leak whatsoever. Over the following few months the original warranty expired and the Starmark coverage began. The car still had the same leak. The dealer's next guess was that it "must be" the high pressure hydraulic hose. But he refused to replace the hose even though our Starmark Extended Warranty listed the "high pressure hydraulic hose" as a covered part. He said Mercedes had told him the hose was not covered and there was nothing he could do. After I reminded him that the car still had the same leak we had originally brought it in for he said they would do the repair for 25% off as a "good faith gesture". I contacted Mr. Frank Parente at MB Customer Service and explained the situation to him. Mr. Parente contacted the dealer and within three days I was told the repair was indeed covered by Starmark and repairs would be scheduled immediately (the dealer called my wife and told her that "he had taken care of everything"). I have an appointment this coming Thursday to replace the high pressure hose. We'll see if they finally fix the leak after nine months. I have to say that without the help of Mr. Parente and Mercedes Customer Service I would just be out of luck because my dealer simply was not interested in helping. But he did say he had "several beautiful new models on the floor" if I wanted to trade in our CL. So hats off to MB Customer Service and especially Mr. Frank Parente! Thank you Frank!!!
Dale (not Camille) '88 560SL '00 CL500