There are a few companies out there that specialise in reconditioning
electronic components. Usually they just find the fault with the unit-
capacitor, resistor etc- and replace the faulty component. Arguably it makes
them good as, and sometimes better than new. Sometimes certain components in
certain models have common faults, which means these companies have
changeover units so you do not have to wait for yours to be repaired, but it
depends on the specific part.
I doubt there is actually an alternative aftermarket manufacturer of this
part anayway, so your mechanic's advice is good. First I would see if there
are reconditioned units available, and if not just replace it with the
non-MB part, as it is the same in any case.
As an update, I have decided to let MB repair the car. Unfortunately
work and lack of business hour time has made the decision for me.
The independent mechanic could not source a non genuine part and stated
that he has to order a genuine part. The only savings that I think I
could get is that he may get it for a cheaper price as a tradie and
pass on the saving to me. However I am not comfortable without being
guaranteed that it is going to be the right fix, thus costing me more
time (after discussions, it may be about $1000 cheaper going with the
MB will charge me $4100. I have tried all means to get MB to recognise
that the fault should not happen in a car that has covered only 22000
kms (even if it is 5 yrs old - can't believe that they have the gall to
say that computers should fail after 5 yrs). I have contacted MB Aust
in Melbourne. They shafted the responsibility to MB Brisbane, who
again stated they can't give approval without MB Australia. They again
stalled the process by saying that they will email MB Aust for another
consideration (why can't they make this decision by phone???)
I will never buy another Mercedes Benz product again - and believe me,
I have a few years left in life with financial ability to purchase.
And I definitely will never let them have any more of my money with any
future servicing. Those considering buying MB products should be aware
of the above issues. My family and friends (and known associates) have
I suspect there are plenty of people who can repair it , if you can
get a schematic it's a certainy and no way is it going to cost 4k , have
another talk to the independat mech for price .. is MB willing to put
the certainty in writing ?
or is it going to be one of those oops we were wrong our bad 4k thanks
and we will try again ?
electronics is electronics and any good tech will find faulty components .
Most electrical parts on benz's are made by bosch, engine cooling components
made by behr, driveline, steering, suspension etc, made by febi bilstein &
lemforder. These parts are repackaged as benz parts. many parts are also
made by benz them selves, differentials, transmissions, most metal engine
parts such as heads, engine blocks, cranks, connecting rods etc.. sheet
metal parts and the interiors.
I went through this entire thread and could not find anybody making (what I
think is the) important point that it does not matter so much what box the
part comes in but what the quality is. Clearly a similar-quality 'generic'
part from the same manufacturer (made to the same standards) or other
reputable supplier is fine (though there might be a guarantee issue).
It's the apparently 'genuine' (fake) parts that are the danger. Especially
in key areas like brakes...
For direct contact replace nospam with schmetterling
"Richard Sexton" < firstname.lastname@example.org> wrote in message
That was the reason why I started this thread. Due to high cost
demanded by MB for the EPS module, I wanted to look around at other
options. I think I got a satisfying answer from various inputs here
that MB and other car manufacturers would source a lot of parts from
various (OEM) specialty manufacturers and then assemble them together
to make a car. It would seem that it is possible that excess stock can
be made from these manufacturers, and released in non MB marked boxes.
If that is the case, you would assume that the quality would be the
same as the MB marked parts. The issue remaining is how confident can
one be to trace the origins of the non MB marked parts to the OEM
In any case, as an update to anyone who might end up googling this
thread in the future, MB Aust sort of came through with a financial
offer. I had asked for my car to be repaired and MB Brisbane did that
in 2 days. They then released the car, with the provision of my credit
card number being given so that I can be charged once MB Aust would
agree to a discount due to car's low milage.
That took about a week. There is a twist however. (Not sure if I had
told this story b4 but...) Prior to taking having the car towed to MB
Brisbane, I had an assessment done by another service centre (3 point)
who initially diagnosed the fault to the EPS module. At the time the
fault was intermittent and the car could be driven with some tricks.
When I was shocked by the estimated cost, this service centre offerred
to contact MB Aust to get a special price due to the car's low milage.
I waited for 1-2 weeks for this to be confirmed but never got any
satisfactory return message (even when I rang them every few days or
so). I assumed that they had simply forgottne/ignored me. So when the
EPS module finally gave out, the car was towed to MB Brisbane (where it
was bought and log book serviced). I chose this destination to get a
second opinion on the fault and also as the car was bought there, that
there may be more chance of assistance with pricing.
I was resigned to the fact that it would cost me $4100 for the repair
(or maybe a couple hundred dollars off). About 10 days after the
repair, the initial service centre phoned to say that MB Aust finally
responded to the request for price reduction for the part, making the
repair $2700. I told the manager that I had already taken the car
elsewhere as I was unable to wait for his return call.
Now the funny twist... In that same afternoon MB Brisbane rang to say
that MB Aust can only offer $500 discount - totally inconsistent with
the offer that "3 point" was able to get. I asked about the
inconsistency, and after another couple of more days, the $2700 offer
was matched, which is what I ended up paying. My guess is that "3
point" was the genuine deal in getting a price discount from MB Aust
and MB Brisbane probably didn't bother to do so, offering a token
discount as an effort to appear to have done so. I can only imagine
that if "3 point" did not happen to contact me on the day MB Brisbane
came through, that I would have paid a higher price.
So from this experience, I would advise that getting more than one
quote (keeping the other in the dark) is what is needed to get the
right price (which goes for just about all purchase decisions of
I have a functioning car back now but I am arranging one Saturday
afternoon's visit to the Lexus dealership to see what changeover price
will be needed to swap to a new Lexus IS250 with 4 yrs warrantee.
In short: hear, hear.
I think all other posters here just assumed that the alternative parts are
all really genuine from reputable suppliers. In general, certain components
are not even customised, so you don't need to look for unbranded surplus
stock. And then some manufacturers stock specially made 'generic' parts,
e.g. windscreen wipers, to take a fairly trivial example.
Plus, a lot of the participants are knowledgeable and avid DIYers and find
going 'off-piste' less daunting, sometimes forgetting that not everyone is
that way inclined.
I agree with you about getting more than one quotation, even if all from
same source ultimately. Mercedes do have a budget (in UK/Germany at least)
for 'goodwill' work, work that is out of warranty but perhaps unexpected or
unreasonable for a particular car.
In England MB has taken over the dealerships in the three main cities
(London, Manchester, Birmingham) and is offering discounts on labour (20%)
and parts (10%) on older cars to compete with the independents.
I am glad your story has had a good outcome.
For direct contact replace nospam with schmetterling
"x_d" < email@example.com> wrote in message
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