I have to give credit where it's due.
As I had run over a kerb I was concerned I had damaged the underside of my car. Last week I called my usual service point to ask when I could bring the car in to get it up on an hydraulic ramp. "Within the hour." I duly went.
The only damage was to two 'plugs' which rest on the jack ("jack take-up"), which I needed to replace (I looked personally). I had to order them at a princely total cost of GBP 3.53.
No labour charge.
They were supposed to call me when the parts were in, but they forgot, not a big crime. Today I rang; the parts were in and I could come and get 'em. They fitted the parts. No labour charge. Ok, it only took a few minutes, but still.
When I asked about a nearby car wash they did it themselves there and then.
And at my request they checked and greased my rear-wing-mounted antenna, which had been becoming difficult to unscrew. No charge.
All the while I was drinking their rather good coffee and hot chocolate.
I have reported good things about them before. So if you are in the west London area I recommend Mercedes-Benz Park Royal.
DAS
For direct contact replace nospam with schmetterling