Mercedes Dealer Complaints and Defect Reports

If you have to deal with Mercedes Canada these days, you do not have many options. The customer relations portion of the company are not equipped to process complaints nor have the inclination to properly
process complaints regarding poor dealer service such as in Saskatoon. The following is a list to send and address all complaints. Contacting the secretarial-pool front-end complaints department at Canadian Customer Relations is a waste of time and the people in the department do not have any authority to make things right anyway.
Here is the list that your need to properly process complaints.
The only way Mercedes is going to improve its quality and dealer network is if you report your dealer and the Customer Relations Segment on MB Canada. In Saskatoon, there are many alternatives for your Mercedes Service such as Regina or Eurosport. Repairing a Mercedes at the dealer after the warranty expires should be seriously reconsidered. Any and All problems regarding your Mercedes and Service Concerns and Part Quality/Recall should be directed in the following order. ------------------------------------------------------------------------------------------------------------ The email addresses for Dr. Zetsche and Mr. Breitschwerdt are not available to the general public. Please feel free to contact them via mail or fax at the following addresses or fax numbers below:
1. Dr. Deiter Zetsche Daimler AG 70546 Stuttgart Germany Fax: +49 711 17 22244
2. Mr. Marcus Breitschwerdt Mercedes-Benz Canada Inc. 98 Vanderhoof Avenue Toronto, ON M4G 4C9 Fax: 416-425-6370
3. (Last Resort but gets all complaints handed down from head offices and must filter them down to the dealer. There is usually no compelling reson to contact this department as they remain insesitive to Canadian MB complaints
Karen Thomas-Lyttle Customer Relations Mercedes-Benz Canada Inc. 98 Vanderhoof Avenue Toronto, ON M4G 4C9 Direct Line: 416-847-7398 Toll Free #: 1-800-387-0100 snipped-for-privacy@Mercedes-Benz.ca
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In case number not the right ones, Stuttgart switchboard is +49 711-170
DAS
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