I agree with you entirely. My car (C-Class) has been staggeringly unreliable
and has been back to the dealer over twenty times in two years. I did indeed
buy a bike (a folding bike) which I could take with me every time the car
broke down or as transport back from the dealer to save on taxi fares...
Because of the current email spam attacks my email account is not included,
reply via the newsgroups or ask for a valid email address.
defects) to Australia, rather than repairing the defects in Germany, which
is much more expensive.
To MB, Australia is the place on earth, farthest away from Stuttgart (except
for The South Pole), and they totally ignores any rants from there.
May be hard for Aussies to believe, but ALL MBs have problems world wide. MB
isn't sophisticated enough to fob off their potential junkers to remote
markets. It appears they're all crap now and their dealer service
departments are totally overwhelmed. MB execs are delusional, claiming their
problems in quality studies are all related to the Command system. Spend
about a day at a dealer and you'll see LOTS more problems than that, they
just can't cope at this point in time. As A result, after my 3rd consecutive
E Class, no more Benzes for me. I'm off to Lexus land it appears.
Well, in fairness they have increased their annual sales by about a factor
of five over the past 8 years, but at the same time their quality has
slipped and they've added more models, some of which, like the ML are
horrendous. Lexus has sold even more vehicles over the same time period, has
maintained quality and done a far better job of managing retailer service
capacity and capabilities. MB seems to have been taken over by clueless
around the place. I suspect most of them are customers cars waiting to be
picked up after repair. Go past a Lexus dealer and there are only a few new
cars in the showroom - the outside car park is mostly empty. All the
customer cars are out being driven. I'm definitely going Lexus next time
Who would want to drive a fancy Toyota when they can own a real car that will
last. More than likely the reason there are so many cars at the dealership is
that real Mercedes owners know the importance of service and maintaining their
automobile. Any car can be crap.. It all depends on the owner. And you get
out what you put in...
Indeed, with the introduction of the C Class in '94 MB signaled a new,
volume based strategy. They are in process of mortgaging the long term
viability of the brand for the sake of short-term sales records and record
salaries for Jerkin Shrimp and the MB board.
While the dealers are doing well now, the legacy poor quality will cost MB
the loss of many of the most loyal owners in the industry. Sad, but
A motoring writer in Britain's best selling Sunday paper -- when writing
about the new small Volvo yesterday -- referred to the increasingly "shabby"
interior of the smaller Mercedes (and BMW!) cars.
NB: To reply directly replace "nospam" with "schmetterling"
It's not just the small MBs that are being "dumbed down". Even the S Class
has some interior bits that would look more appropriate in a Ford Focus.
With the lease on my '00 E430 coming up early next year I stopped by a
dealer in Denver to look over the new E Class. First, even though I'd driven
up in an MB, no one in the dealership bothered to ask me if I had any
questions, etc. (don;t you just love that?) So, I just helped myself. ;-)
I must say that while the layout of controls is much better on the new E, as
is the feature content (from what I could tell just sitting in it), I was
not impressed with the overall level of fit an finish. Again, some of the
interior plastic looks very cheap and insubstantial. What's most disturbing
is the deterioration in the quality of body work, seams around the C pillars
on the E Class look like they've been worked on by a High School auto body
repair class, unreal. All this for $55-75k!
What did you expect from Chrysler corp?
MB will coast a long time on past glory.
Once you've established an image for quality you can
do pretty much what you want for a long time.
People still go to Greece to see bits of their
past glory. In 4025 people will be going to
Stuttgart to see a cigar lighter that once worked.
I have had 7 Mercedes and 3 Lexi. I don't buy the "Lexus is boring" thing
one bit. The only thing boring is NOT having to go to the dealer AT LEAST
once-a-month for maintenance and repairs. Boredom...let me have it!
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