My wife's '98 C230 recently needed a brake job and I called the local M-B dealer for an appointment and to reserve a courtesy loaner while they did the work.
"We don't provide loaners for brake jobs" I was told.
Hmmm. Well, that's awkward. She works 60 miles east of me so there is no chance I could drop her off and pick her up and try to "make do" with just one car for a day.
So I swapped cars with her and called the Midas dealer closest to my office. They agreed to deliver me back to where I work, so I took the car over and everything worked out great.
Except for one thing.
The friggin' Bendix pads they used began to squeal so bad after 3 days my wife refused to drive her car.
So I schlepped it back to Midas.
No argument. They re-did the job at no cost to me. The write up guy explained "We used 'original equipment pads' this time." Great.
Four days later she tells me they've started screeching again.
To today I took it back the THIRD time!
They did the job again and they were very nice about it.
The write up guy called me at my office and said they'd put it all back together again and test drove it and it STILL squealed! (On the original job a couple of weeks ago they resurfaced the rotors and installed new pads on both axles. The brakes hadn't squeaked a bit prior to taking it to Midas...so this is all brand new.)
After he gave me the bad news today he said he was going to have to "Call Midas Corporate" to get permission to go to the Mercedes-Benz store and buy some genuine M-B replacement pads. I asked what that meant - since they'd already installed 'original equipment pads' and he explained "Well, yeah, they're supposed to be OEM but we get 'em through the same warehouse that we get the regular aftermarket ones - in other words they don't come in a Mercedes-Benz box."
Oh.
"So now we want to get that kind."
Oh. Yeah. Me too.
I don't know if I'm going to get another call from him tomorrow telling me that 'Corporate' told him he couldn't buy the real thing or not but I'm bracing for the worst and keeping my fingers crossed.
Any thoughts? (Don't remind me that maybe I should have taken it to M-B myself and took a vacation day so I could wait in their service lobby.)
Pat