Jeff, As a tech, who is employed at a "Main Dealer", I can only comment on the faults I see, from day to day. I must stress, I have not been there long, on my experience with the product is somewhat limited but, I feel I have an appraisal to give to every owner of a "new" MB. First of all, there is a genuine takeover by MB, that concerns the majority of Dealerships. (In the U.K. at least) I have to say as an employee this is a bonus... Without dragging various company names into disrepute, at least we are all talking on one level and not a minority in, a majority. At least, this will allow the Techs to go on the course's, to enable effective repair of your vehicle. Something which has been sadly lacking, within the company I, Initially started with. Lots of things are promised within the dealership. New P.C. systems are being installed, lots of change, by god It's needed.... Bear with the dealerships. They're not as bad as the painted picture portrays. They would rather help you, than upset you as to them, Upset customers don't come back. As for faults, On the newer car's... B.A.S. fault, E.S.P. fault... Usually a faulty brake light switch. Change it and it Usually fixes the fault. Can't get the key to turn in the ignition?... Is it in Park or Neutral? If that don't fix it... don't' bother. Call the breakdown service and have it recovered to the nearest MB- Dealership. Ouch... Ball joints knock on all models. "A" Class suffer with rear trailing arm bearing wear and rear spring breakage. And front Anti-roll bar drop links. "C" Class squeaks over bumps (Especially sleeping policemen) is usually down to front anti-roll bar to chassis bushes. There is a modification which involves the replacement of the mountings, bushes, and additional weather seals added to the assembly "E" class. I don't see to many to comment on. I'm sure this will change... Any comments? "S" class. At the moment, it seems to be Navigation problems that are No.1. Not sure of the fix. Lot's of comms with technical at moment. "ML" Rear brake pad wear. Shit loads of ML's with inner rear brake pad wear, usually scraps the disc's, £533.00 to replace, BIG ouch... Lots of faults. NOT our fault. Next time you take your MB in for repair remember.... 1) No matter HOW MUCH you paid for your vehicle (WHATEVER model it is), It's a Fact. It will (at some point) go wrong. 2) Scream and... 3) The person you scream at, WILL put you at the bottom of the pile. They are not responsible for your problem(s) 4) The person you talk to WILL try to help you if, you help them to do there job. 5) They will, do as much as they can to resolve the ANY problem's that they can help with. 6) Ask to speak to the "tech" who worked on you vehicle, If a "brickie" was working in your building, You'd at least say "morning" to him on your way into the Surgery or Office to him? 7) The comment " I paid £xxxxxx.xx I don't expect it to break down", means nothing. See 1) 8) Get a good person you know, AND have a rappor with, they will you more than you would expect. 9) LEAVE YOUR WHEEL NUT KEY OUT FOR THE TECH TO FIND IT... Do you really want the tech to search the the car for your wheel nut key?... Thanks for all yor help. Bilko130