vibration damper damage refund

A couple of months ago I posted about the vibration damper going bad on our 2000 E320 (40K miles) and damaging the oil pans, which resulted in a 1400 dollar repair. Our mechanic
suggested we send a certified letter to MB USA suggesting that a part that had gone through six changes should have been recalled & that we would like some response. I did just that and yesterday received (from MB USA though dispensed through our local dealership--who BTW did not do the repair work) a check for the entire amount.
I must say I'm surprised and very pleased.
--AJ
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You should be surprised. That happened to my mother's car, caused over $4500 in damage and all MB has done is give her the runaround and stonewalled her!! I have heard that many, many others are out there in the same fix that she's in. Count your blessings, you are one that got lucky.
Dave HD

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Dave, it may be that I am lucky, but then again it may be that I handled this in a very delicate and deliberate way. I'd be happy to share details about my letters, etc, in private email.
--AJ
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