A couple of months ago I posted about the vibration damper
going bad on our 2000 E320 (40K miles) and damaging the
oil pans, which resulted in a 1400 dollar repair. Our mechanic
suggested we send a certified letter to MB USA suggesting
that a part that had gone through six changes should have been
recalled & that we would like some response. I did just that
and yesterday received (from MB USA though dispensed
through our local dealership--who BTW did not do the repair
work) a check for the entire amount.
I must say I'm surprised and very pleased.
You should be surprised. That happened to my mother's car, caused over
$4500 in damage and all MB has done is give her the runaround and
stonewalled her!! I have heard that many, many others are out there in the
same fix that she's in. Count your blessings, you are one that got lucky.
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