Another week has now gone by and as of today(9/16/04) my credit card has = still not been credited. Larry of Pioneer Auto has lost all = creditability with me. He's the same guy who emailed me and said he had = the part and he offered to sell it to me. Upon receiving his email I = immediately called him and ordered the part and he said it would be = shipped to me within a day. When I never received it, I called back and = Larry said it had been delayed because the part was accidentally shipped = to the wrong address. He said they had gotten the part back and had = shipped it to me and I should get it in four or five days.=20
When the part still didn't arrive, I called Larry and this time he said = they had lost the part and it was never actually shipped to me. He asked = me to call him back in couple of days so he could try to find the part. = I called back in two days and he said they were not able to find the = part and they could not find any replacements either. He said my credit = card had probably had not been charged, but he didn't know for sure. Of = course it was up to me to find out if it had been charged or not. I = checked with my bank and found out that my card had been charged by = "Approved Auto Sales" and there was NO credit. I called Larry back on =
9/09/04 and told him this and he said he would apply for a credit and it = would show up on my account within two days. Today(9/19/04) Larry now = says he will apply for a credit again and it will be two more days = before I get the credit. I'm giving him until Monday 9/20/04 and if = there if a credit has not been applied, I will dispute the charge and = file a complaint with the BBB.=20
Throughout the last month, Larry or Pioneer never contacted me about = these problems. After waiting and waiting, I had to call Pioneer Auto = and track Larry down to find out what was going on. I don't have time = for this kind of "customer service". Be wary of
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and = Pioneer Auto in Hardy, AR.=20
Steve Smith