Nissan Warranty

Hi Peter, From past experience with V.W. dealership, it may be advisable to speak to your C.A.B. or Local Trading Standards Dept. You do not state if Dixonmotors is a Nissan dealer, however, any garage that sells a car under their or Nissan warranty, should honour the warranty under the heading "The product should be fit for the purpose it was made" or words to that effect. If the car was new, then the warranty should last for 3 years minimum and whoever sorts the problem out, the gearbox should be covered for this same period after repairs. Send a registered letter to Nissan about the fault (keep a copy) and give them seven working days to reply by letter. They may wish to phone you (give them your number) OR get Dixonmotors to chase them up, after all, it is they who will be reclaiming the costs from them! If all else fails, ask for your money back in full OR ask for another new car. The Financial Ombudsman is very helpfull if you have hastle. (Let the garage know that you are reproting the problem as they don't like hastle!) V.W. stated that there was no problem with my gearbox, I took them to court and had a Gearbox Specialist report that damage was internal and seizure was imminent. I lost my claim because I had no signature on the report. However, the judge ordered that they relook at the gearbox, and within 10 mins. V.W. stated that it had to be stripped and repaired. This took over 12 months. Good Luck! Dave

Thank you Dave for this very informative information. Dixon Motors are Nissan agents. Car taken in to day, they now need it a further day. Awaiting results. Cheers Peter.

Car in garage for 2 days. Upon collection told gear box had been removed and 1st gear bearing plus another part had been replaced. All well , but a few days on, upon changing gear and driving a short distance a stange noise from gearbox. Hope this is not further problems in a new car. Peter.

Any loud noise that is blatently not normal for your car model *could* result in early-expired components in the future.

Get it back to that garage pronto! Nissan are rated very highly by the car industry generally, but of course do have their crap models like any other car manufacturer. If it aint sounding right it probably isn't :-)

Glad to hear that Nissan are co-operating to some extent with this 'major' problem. I think it is time that you should be pushing them for another NEW gearbox. Anything that is stripped down for investigation or repairs comes under the heading 'It was NOT FIT for the purpose it was intended from new'. Be polite and patient but insist on this and ensure that you are given another car when this is done. You should not be at a loss for a Nissan fault as you bought it under warranty. Secondly, Nissan may insist that you insure a loan car on YOUR insurance policy after their TWO day loan max. period. Don't accept this, as any damages will be on your insurance. Ensure you inform your Insurers about any such differences if you have no alternative. If Nissan do their schedualing correctly, they should have the new gearbox in stock and fitters available BEFORE you give them your car and this should be ready for you within hours. Finally, any strange noises from gearbox or other parts that Nissan could have touched should be reported back to them IMMEDIATELY. Good Luck!

Peter, give us an update on your gearbox and noise.

Thank you mistyds, an excellant reply and very sound advice. Just about to take up the issue with Nissan when the problem noise suddenly disappeared.(Someting must have settled down) The gear box is smooth and no stange noise is apparent.. One just hopes that this continues. Peter.