Does my SW2 really need a new steering column?

Hi all,

My Saturn SW2 station wagon was stolen, but I got it back, but the ignition was totally removed.

When I got it to the mechanic, I was told that not only do I have to replace the ignition, but the whole steering column. The vinyl covering of the steering column had been taken apart, it;s true, but the mechanic said that when they do this, you have to replace the whole column, and that the gears had been broken.

I don't know what gears he meant. I had to get help to get the car started with a screwdriver, but after that it drove just fine. The mechanic did not even look at the steering column, at its mechanical condition, I mean. He just saw that the covering had been pried apart and pronounced that the whole column had to be replaced. I tend to think he could have looked at it a little more carefully before making that judgement.

My b/f has been to this place before, and considers them good, (although he does't know much about car repair), but on the expensive side.

The guy is charging us $475.00 for a re-built steering column! He also proclaimed that a new one from the dealer would cost $1500.

Any thoughts would be appreciated.

Thanks,

Tracy

Reply to
tracym
Loading thread data ...

My guess would be you need a new lock cylinder and housing. It's not a hard thing to replace, even easier since your lock cylinder is already missing (thats not meant as a joke). who ever stole it, probably broke the housing while removing the cylinder. But if they damaged anything on the column, near the cylinder and housing, then yeah, you'll have to replace it all. try taking it to a different shop to get an 2nd opinion. so in short, the whole column probably does not have to be replaced.

hope that helps

Jeremiah

Reply to
uknewwho

U may be better off just letting a Saturn dealer repair it. I had to replace the housing and tumbler in mine, the parts are very inexpensive, just labor intensive. I did it myself. Actually it was pretty easy once I did the job. It is the unknown that is scary.

James

Reply to
James1549

Yes i agree, if your not very hands on with auto repair, i would take it to a dealer, or 3rd party shop if it's cheaper. after all, we all know what happens when the aitbag goes off....right? Or if someone in the group is available in your area, maybe for a free lunch could do it.

good luck with it.

Jeremiah

Reply to
uknewwho

If you have a digital camera and could link a picture I could tell you for sure. Depending on how the ignition cylinder was ripped out will determine how much was damaged. Usually it would be the upper and lower plastic shrouds ( cheap) , the ignition lock cylinder and the ignition lock cylinder housing/collar. Not to hard of a job to do. Sometimes you could get a used column pretty cheap and install that .

Reply to
Blue87T

Hi,

Yes, the shoruds had been pulled apart, and the ignition removed, but after it was started, it worked fine. I tend to doubt it really needed the whole steering column replaced. What a scam.

thanks everybody. Unfortunately I could not get the car out of there before the part came and the work done. The part came a day earleir than he said it would. The mechanic was on the belligerent end of the spectrum. Now I am reporting him to Consumer Affairs and the Better Business Bureau. Yes, from now on I will go to the dealer.

I still would like to post some digital photos, though - of the old steering column.

He claimed that he put a "re-built" steering column unit in there, but it came straight from the junkyard. It didn't even have an airbag on it. I know this because he took the airbag off my old one. Also, the ignition works, but part of the plastic covering has a piece missing. what a piece of junk. I will take pictures of this stuff, for Consumer Affairs.

So, I already placed my complaint to Consumer Affairs about his refusal to be specific about exaclty what parts were installed. (he tried to convince me that he saved me a bunch of money because I would not have to buy an airbag new).

So, I have a question: Do Salvage yards actually "re-build" parts? I thougt "re-built" parts had to go to a factory somewhere, to get worked on, but I'm seeing web sites for auto salvage yards that sell "re-built" parts.

well, I guess it's obvious that it was not rebuilt, since it did not even come with an airbag.

tracy

Reply to
tracym

If he pulled it from a junk yard, chances are the airbag had deployed in an accident. As for junk yard, no, they don't rebuild parts. A junkyard, basically you can go and pull a part that you need from a car that has been wrecked. Yes, a rebuilt part has to be certified by the manufacture. However, the air bag does not come with the colume, it might come with a new steering wheel, but probibly seperate piece from the dealer all together. My question to you, did you sign anything? I'm not 100% sure about every state, but generally, you have to give a shop permission, ie sign a piece of paper, to work on your car. If you didn't, you have a much better case against them. Would still like to see pictures of the damaged pieces. good luck with the bbb and Consumer Affairs

Jeremiah

Reply to
uknewwho

yes, he admitted to me that it came from a car that had been in an accident. So that would be consistent with my old steering column unit not having the air bag in it any more. What a bad liar.

Thank you!

yes, I did. They always have you sign that you agree to it beforeyou leave your car with any mechanic. Are there any states where this is not done?

here it is. I just could not get the close-ups into focus. I may just go put some film in my 35mm camera and set it to macro so I can get some decent closeup photos.

I took a picture of the old steering column unit without the air bag, and the cruise control unit ( side and back) . This mechanic claimed that the cruise control unit was broken, and needed to be replaced. It was not broken.

Last is the ignition that that the mechanic installed.

formatting link
thanks,

tracy

Reply to
tracym

Your better off for having your original airbag anyway ...I wouldnt want a used one. The problem you could run into with used steering columns ( and this is not to say it will be the case for you ) is that the column itself is sometimes considered a airbag system part . Sometimes they collapse ( a safety feature ) and will have a lot of play in them. The way to check is to grab the wheel and pull it towards your chest .

Junkyards, or salvage yards/recycling yards as they prefer to be called nowadays, dont rebuild the columns. They are just unbolted from the car and sold.

The cruise is controled from a box mounted under the dash . The only part that is part of the column is the switch and wiring ( if I recall correctly ) .

It sucks when mechanics take advantage of people. SOmetimes they do it on purpose and sometimes they do it out of pure ignorance as they dont know how to accurately diagnose a problem or a need.

Reply to
Blue87T

MotorsForum website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.