So I went to buy a new Saturn. Based on my previous experience with Saturn I was expecting a pleasant, straight forward, purchasing experience. You know, all the things I used to associate with Saturn, priority on customer satisfaction, no hassle pricing, everybody pays MSRP etc.
So I buy a new Ion. while we're doing doing the paperwork, I'm not worried, I assume the deal we negotiated is the deal I'm getting... it's Saturn.
Later, I get to looking at the paperwork and see they've added $1000 to the MSRP. I call them. They say "Oh that's for the extras." "What extras?" I say, "Nobody said anything about any extras." "I don't know, I'll have to do some research." I'm told.
So after a bunch of rigmarole, and more phone calls, I find that they put some pin stripe tape and some door guard tape on the car. $1000 for tape!?!?
I can get leather interior for $700, and I'm tricked into paying $1000 for some stinking tape?!? I can decide whether to spring for the leather, but the $1000 tape is sneaked into the paperwork at the last minute, when I'm tired and want to go home with my new car. While I'm trusting them and not suspecting any chicanery?! This is so disgusting. It would have been one thing if they'd told me about the tape, then I could have decided whether I wanted the car or not. I wouldn't have bought it, but that should be my decision.
Customer satisfaction?!?! I don't know about you but top of my list for satisfaction is being tricked into paying $1000 for $10 worth of tape. So satisfying!
"Don't feel bad we do this to everybody." They tell me. Nice guys. Thanks Saturn of Vancouver, you jerks.
Is this just a rogue dealership or is this what Saturn has become? I feel like a trusted friend has used my trust to betray me.
I'll probably pull off the pinstripes. It makes me sick every time I look at it.