How to go about it?
When I refused to take the car home last Thursday until they took care of some thing, I ended up taking the discounted offer of perma plate that protects UV and bird droppings, etc. (7 years warranty).
After bringing the car home (straight to my garage), I checked underneath the bumpers and noticed that perma plate was not applied there. During that checking I came to notice the very tiny dent (just enought o remove the paint; black material underneat exposed) on rear bumper curving around the exhaust pipe or should I say paint peel that seemed to have resulted from something hitting or the car hitting something when backed out. It's not soemthing one would notice unless standing at the right angle and to be aiming the eyes to that area. (This is aside from the tiny speck of protruding paint spot on front bumper which I saw last Thursday and didn't make a deal about it though I pointed out to them. The black materail underneath wasn't exposed but today, it made me wondered whther the bumper had been repainted and whether it was a bad painjt job w.r.t to that spot.
I immediatedly called and reported about it and was asked to bring the car by today. I did and it was an exhausting experience as they ended up accusing me that I caused it. Then I realized that the perma plate coat over those spots on rear bumper curving around the exhaust pipe would prove that those were there before I left the propety and I started saying that I could go get a lab test (chemical analysis done) done. I also mentioned my chemistry knoweldge (the guy form finance dept did know about my chemistry degree; after I mentioned about the lab test, he stopped pointing finger at me for that damage) and how I love to watch forensic files on TV which BTW is the ultimate truth. Of course I didn't want to spend my time doing all that and was ready to give on getting coopertion (didn't show that to them though) when they ended up agreeing to take care of those spots.
Had I not purchased the perma plate service, I would have been ....
Anyway, I am curious to whether Subaru dealers get away with things (referring to not making sure about scratched and stuff before delivering the car to me) because the Subaru don't care?
BTW, is it possible to buy the car directly from the manufacturer? Of course, I understand that if it is possible, it would be retail price.