I just saw the 2004 ranking of car brands based on USA dealer assessments, as published by the NARA.
Though this does not include direct feedback by customers, I'm sure dealers that see irate customers are not happy with the brand that generates them! Most dealers represented are multiline (they carry more than one brand). Some are local some national.
Subaru falls just above average, but in the tight cluster that includes BMW, Chevrolet and Mazda. I don't know the statistics behind this ranking, but compared to last years, I suspect differences of a few points are not significant.
For the person on this group wondering about Audi, I hope you didn't buy one. Based on this, Audi and VW are just a few points above Oldsmobile, which would have rated a 48 if they still had any dealers in 2004!
Lexus 95.9 Toyota 88.5 Porsche 79.4 Honda 79.3 Cadillac 79.1 BMW 75.8 Mazda 75.5 Subaru 74.9 Chevrolet 74.7 Ave 73.4
Saab 71.7 MBenz 71.6 Dodge 70.9 Pontiac 70.5 Mitsubishi 62.3 Audi 58.3 VW 51.5
Regards, Philip