My 3 year warranty is up on the 26th. The dealer I have been going to has shown to live up to the accusations made about dealers in general. in this latest 30,000 miles service, the girl failed to deduct the amount for replacing sparks plug which I found out after the service was done that it was needed only at 60,000 miles for this car. (I am sure she knew but didn't tell me ahead but I asked the detail of everything done in the service and so found out about it.) She argued with me that it's additional charge. I said "One surprise after another" to make her realize that I wasn't buying her line though I didn't specifically said that I wasn't going to pay hat amount. I knew she was manipulating me but because I didn't want my day ruined any further, I didn't say that she needed to deduct it. But after I left, I turned around, after deciding to let her know that I paid the full price not because I agreed with her and also pointed to her about her manipulation with words. She was stubborn and wouldn't budge. So I left knowing that I needed to deal with this con artist. So, I left messages for the manager where I said I will share this experience with many people all over the internet.
I was pissed off enough with her messing up my schedule yesterday trying to save loaning me a car - she didn't offer me a loner car and said it would take 5 hours and I didn't ask for it because they could give me a ride to the hair salon and pick me up but after total
5 hours and I went to her and asked her about my car only to learn that it would be another 2 hours and voila with an offer of a loaner car, I said "you are offering me this after you wasted my time? She said it was a full-day service. I said, "You didn't tell me that when I was making appointment with you". I let the manager know - this was done in person. Of course, he tried to cover for her but I didn't let him. I left his office saying that I was unhappy. I also that I wasn't coming back. Later, I called and left a message telling him in his voice mail that I controlled my anger and did not show because I was not going to give them any more business. I wrapped my message with "You lost a customer".I was pissed off already but with this stunt of cheating attempt for spark plus work, she made me having to call the manager again - he was not in at that time - to let him know what I planned to do which is what I am doing RIGHT now. He called me back acting like I was a trouble maker, offering me to refund the whole amount put on my credit card in the form of a check. The amount was after the service credit of $72.54 that I had with them. That service .was for the previous girl failing to check the tires - I made the specific request cus pressure looked too low; I requested after they brought the car to me after an oil change since I forgot to tell the girl beforehand. She said it was done but I knew it wasn't done as the tire pressure still looked the same but she was busy and so I left, planning to put air on my own. But I got busy and before I got a chance to check, I had a flat tire in the rain and had a long day and also costed me having to replace rather than repair. So, I informed the manager about the consequences I faced.
When he returned the call, during the conversation, he said something like "I was going to give you some service credit but after you said this, I won't'. What I said was that either she lied or she was incompetent to not see that the tire pressure was too low and the guy who was supposed to check did not check. So I told him that he insulted me with covering for her and pointed out his failure to acknowledge my complaint. He ended up checking into the matter and voila!. There was no paper work on that by the tech guy. When he asked the girl, she said she took his word. So, he ended up offering me some service credit. So, I gave them another chance, which was my last oil change and then this latest service check.
This latest experience made me realize that since my warranty is up in a couple of weeks anyway, it's time I stop using their service if these girls are going to be like that.The first one used to be good. I don't know what happened to her. . The second one, the one I made an appointment with this lasttime was a con artist from the beginning.
The manager said he is mailing the check to me tomorrow, obviously to shut me up as I had told him in the message I left that this info of my experience will be in all Subaru forums I can find on the Internet. Some of you may be curious which dealer this is. Stay tuned....
BTW, when I made the appointment, I asked her in detail what were going to be done. I also told her that I would want to see the list when I come in before I agree to the work order. Still, after she made me signed, she failed to give me a copy and I had to ask. Like I said, this girl was all about ripping me off. Plain stupid to pull the stunt she did with failure to adjust their rate due to not needing spark plugs replacement.
Okay, this is one forum....
Now, I'll wait to see whether he actually send the check or not.