So my parents have a 2000 Subaru Legacy Outback Station Wagon. They liked it quite a bit, but had big problems starting around 2002. Lots of oil leaks, blown head gaskets. There was a recall involving some coolant additive to keep the coolant from degrading engine seals I think. Looks like this recall was administered too late to save our car's engine, or our vehicle was a lemon. We're actually going through the California BBB to get a better offer than the 3K worth of "shut-up" money they've offered so far, and hopefully get Subaru to buy this thing back since they've tried to fix it 6+ times at the dealer and failed to keep it from springing another leak.
My parents mostly drive their 2003 Prius (which they love), and liked the Subaru as their larger utility vehicle for camping trips and larger excursions where they'd like a bit more room and comfort.
Looking for a replacement station wagon, they want something roomy and comfortable, fairly quiet on the road, and fuel efficient / low emissions. They're not the type of folks to go for a luxury vehicle (Lexus, Mercedes, Cadillac) sort of car. Generally speaking my mom is put off by the price and doesn't really care for the "image" that she feels such a vehicle projects.
Unfortunately, it seems to me, those luxury vehicles are the only ones that I'd call quiet on the road. I remember infinity had lots of commercials back in the day about how quiet their cars were on the road. Are there any non "luxury" wagons that are quiet like that? The Subaru Outback, Ford Focus, Pasat Station Wagon, and the Volvo station wagons are the wagons that are most in my folks sights. I told them the Honda Fit had some really cool flexibility in the way the back seats could be moved around, but in terms of size and comfort for hauling around 4 or 5 adults, they'd prefer something a bit roomier.
As for the outback.. my parents are somewhat put off by their experience with their current one, but are likely to accept a replacement and an apology from Subaru. The Outback continues to have a pretty stellar consumer reports standing still. They were also put off by a 2004 maneuver where Subaru raised the car a bit to push it into a "light trucks" classification and side step some fuel economy rules.
here's an article on that sad story:
Thanks in advance for any fabulous suggestions, feedback, and personal experience you might have to share.