Hi. I am looking for a comment from anyone who have bought a new Subaru in the past/present. Having a small factory presence here in OZ (only 10% of Subaru is actually owned by Subary, while 90% is by English Company IGS from memory)I am worried how reliable the Subaru warranty is? Has anyone had a hard time trying to get warranty repairs done to their vehicles? Does Subaru honours their warrantees in full without prejudice? Any interesting stories?
I have a friend who has purchased 2nd hand WRX MY03 from an auction with 5k on the clock (paid about 35k).In a few days, heard a audible knocking sound emanating from the bottom end of the engine. Well long story short, he needs 8.5k worth of engine work and Subaru refuses to comply since the car was purchased at an auction and apparently "the warranty is void". (he has just over 2 years of fact. warranty left plus extended warranty) Well my friend did a car history check and found out that the car was originally used by Subaru Docklands as demo and than on their private training/race course as an everyday training vehicle.(read: abused to death by everyone)It was than promptly sold to an elderly buyer who few weeks after traded it for a new car. The dealer (obviously aware of the problem) auctioned it off. Currently, he employed an independent mech eng to do a full report on the engine and waiting for subaru to respond. However I don't like his chances, esp since the saga has been going on for 3 month now! The moral is: NEVER BUY 2ND HAND WRX.
I am about to get a huge loan for a new outback and worried that if I would ever require warranty repairs Subaru will "wash their hands off me". Any good or bad stories out there?
Cheers Vlad