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Who should pay?

This is an example of the problems a dealership can get into.

A newer forester shelled a turbo, and for some reason the owner opted to have a private shop replace it. the turbo replacement turbo was bought from our shop. The other shop was informed about needing to clean out the oil filter screen in the turbo line (something Subaru itself has learned the hard way). But the tech couldn't find it so he didn't do it. The car was then shipped to our shop blowing smoke like crazy; the new turbo is now tore up. Subaru agreed that we would put another turbo on, providing we didn't see anything suspicious in the oil pan" Well, there is some funny metal parts in the pan. If we fixed it, our bet is the engine would be toast in under 6 months. As we didn't replace the turbo, we have no liability in the engine replacement cost, the customer doesn't want to buy it and I'm unsure of the independent' shops thought. Sales has offered her 10 grand for it, as our dealership would be responsible for the repair and resale. Anyway, that's life in the shop. Steve

Reply to
StephenH
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Sounds like the owner knew the car has been abused? Is that why they took it to an indie shop?

Dunno - sounds like a mess.

Carl

Reply to
1 Lucky Texan

Reply to
Big Jim

I think it sounds like the dealer should not have to pay for the engine or the turbo, and the independent shop should. If one destroys a part because they improperly installed the part, they shouldn't get another one. Sounds to me like the source of all the troubles is the independent shop. As long as it can be shown that the indepenedent shop had been notified of the need to clean out the oil filter screen, and that failure to do that is what caused the failure of the second turbo and will lead to a failed engine, then I think that it can be explained to the owner that the independent shop is to blame.

It should be explained in the manner of, "In our experience, when a turbo fails, you have to do these things to repair it properly... We instructed the independent shop of the unique things that needed to be done. They didn't do them. Therefore since we'd done everything we could do, and they negligently ignored instructions that would have led to your car being absolutely fine, we feel that they are obligated to fix your car at their expense."

Seems pretty cut and dry to me, but then again, I might not know all the facts.

Reply to
weelliott

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