My cousin has a 2002 Honda Primus, which was experiencing transmission problems, like jerky stops. Luckily, he had taken out an extended warranty with Honda, so he is covered for this repair. At first, Honda tried different transmission fluids, which did not fix the problem. Then they said the transmission was faulty, and they needed to replace it. After getting the OK from the extended warranty people and the dealership to replace the transmission, another group in Honda vetoed that decision and said it could be fixed by replacing his start clutch. This involved pulling the transmission from the car to replace it. After waiting over a week, he was told that the part was on back order. It finally arrived Friday and he will pick up the car tomorrow. When he asked the dealership why they didn't just replace the entire transmission, he was told they prefered to try the start clutch first. Honda wants to know if this approach will fix what is evidently a widespread problem. Then they can keep a goodly stock of start clutches in the dealership inventory for such purposes.
What appears to me is that my cousin is getting short changed here. It is not the customer's job to do field testing of Honda fixes. There is no guarantee that this start clutch will fix the problem, so he may be back to the dealership for more work. Also, it occured to me that since 2002, there must have been several upgrades to the entire transmission. Is he getting short changed because they are not doing all the upgrades, which might be inside a rebuilt transmission? Maybe the stop clutches themselves have been upgraded and the rebuilts they have in stock don't have that newer version. Not knowing what upgrades Honda has done to the transmission makes it difficult to determine if Honda is just doing the expedient thing for themselves, or the best solution for the customer.
Sherwin D.