DEAR TOYOTA BUYERS,
LOOK OUT FOR CLAREMONT TOYOTA IN CLAREMONT, LOS ANGELES, CALIFORNIA.
I have purchased a brand new 07 Toyota Avalon loaded for $31,888 + t+l from Claremont Toyota in mid october from sales KEVIN and JOHNATHAN (they are both under GEORGE's team). That was my 7th new purchase toyota from Claremont Toyota in 4 years. The 07 Avalon's Navgation shutted off itself during the first 25 miles of my drive (the car had only 7 miles to begin with). The stimulated wood trim falled off near left seat in the back. I took the car back to CLAREMONT TOYOTA the morning after and they told me they will fix the Navgation in 3 hours.
I SAT in guess area for 5 hours, then I was soo confused I walked to GARY at service department and he told me that I had to take a loaner since the car will not be fixed.
Next day I came back to the dealership to pick up my car, GARY told me to come back in 3 days because the person who knows how to fix NAVGATION wasn't there.
3 DAYS later, I came back and GARY TOLD ME TO WAIT FOR 1 WEEK MORE, because the NAVGATION COMPUTER SHORT CIRCIUTED AND NEEDED A REPLACEMENT.1 WEEK LATER, I came back and GARY TOLD ME TO WAIT FOR 2 MORE WEEKS FOR THE ETA ON WHEN THE NAVGATION WILL BE SHIPPED TO ME FROM JAPAN.
I was very unhappy so I contacted KEVIN whom I have purchased many cars from, He told me that THERE IS NOTHING HE could do about it. BECAUSE "WE DIDN'T MAKE THE CAR, TOYOTA DID." I asked him, " WHY DID YOU SELL A DEFECTIVE CAR AND BLAME IT ON THE MANUFACTURE, I JUST WANT TO SEE IT FIXED." Kevin then swiftly told me to talk to RUBY at CUSTOMER RELATIONS.
RUBY AT CUSTOMER RELATIONS REALLY KNOWS HOW TO HANDLE CUSTOMERS. She told me that she is very sorry for this, and will compensate me in TERMS OF MONATARY COMPENSATION - AFTER THE CAR IS FIXED. I was happy to ACTUALLY believe what she said. RUBY TOLD ME TO WAIT FOR 2 MORE WEEKS, also, RUBY TOOK BACK MY LOANER CAR.
IT HAS BEEN 2 WEEKS NOW AS OF TODAY, AND I HAVE SPOKEN TO EVERYONE THAT WORKS IN CLAREMONT TOYOTA, NO ONE OFFERED ME HELP, EVERYONE KEPT TELLING ME TO WAIT. I ASKED THEM WHAT is the WORST case that ever happened to a customer. Ruby AT CUSTOMER RELATIONS told me, " Some customer had defective motor and he/she waited for 3 month before it was fixed, and the customer couldn't even return the defective car.
MY SITUATION compares to the customer who had to stuck in a loaner car for 3 month, IS MUCH MORE BETTER. BUT, when you spend 2500+ ON a navgation system YOU EXPECT IT TO WORK.
Anyways... I AM NOT TAKING A BEAT WITHOUT FIGHTING BACK.
I AM NOT GOING TO BE RIPPED OFF BY CLAREMONT TOYOTA!
I AM NOT GOING LET THOSE CAPITALISTIC PIGS SHOVE THEIR CORPERATE EXCUESSES UP REGULAR LOWLY CONSUMER'S ASS!!
I AM GOING TO TAKE A STAND FOR HUMANITY AND FREEDOM!
I AM GOING TO SUE THE SHIT OUT OF CLAREMONT TOYOTA!
IF YOU HATE LEMON TOYOTAS PLEASE COPY + PASTE THIS ONTO YOUR FAV TOYOTA FOURMS!
SINCERELY,
I GOT A LEMON