Got a t-Mobile phone the Saturday before Thanksgiving. Told the salesman, this needs to work in Vermont. Two salespeople and a manager assured me it will work in Vermont.
I started my new job and being a good Doobie decided learning the job was a *little* more important than f#@king with a cell phone. So, after about
3 weeks, I notice I'm getting NO calls. THe phone does not work in Vermont!I call Customer Care. Do this, this and this. Ok, well, I'm home. This doesn't do me any good at home. Send me an e-mail.
I get to work, and the girl behind me, who has t-Mobile, gets her NEW phone via UPS, gratis, because they sold her the wrong phone to use in Vermont. I install the SIM, fire it up, it's searching and comes up Cingular (R).
OK, let's try mine...nothing.
Call customer care. Your account doesn't allow roaming. OK, let's change the account. We can't. OK. let's cancel the account. It'll cost $200.
Wait. You sell me a phone, with an account that doesn't work where I SPECIFICALLY TOLD YOU IT NEEDED TO WORK, and now you won't change it or cancel it?
No, sir.
I go to where I bought the phone. Fix it! Puts me on the phone with Carlos. Carlos says I need a utility bill with my Vermont address on it. I have already tole these paople FIFTEEN TIMES I *work* in Vermont. I can send a company letterhead. OK, fax a statement on a compnay letterhead.
That was Monday. THursday I call them. I get someone else. Oh, you didn't send a utility bill. NO KIDDING! Carlos said he would accept a company letterhead. We can't accept that. Carlos said he would. He hasn't got that authority. THEN WHY THE HELL DID HE SAY HE WOULD?!?!?!
Yesterday I buy yet another phone with another company because I can see their tower from where I work.
Went back to t-Mobile today. The sales manager got me on the phone with a manager; not Customer Support, not a Supervisor. Said she would accept a company letterhead. I sant it.
Still waiting. Stay tuned...
For those that don't know this, I just found this out. This company started as Omnipoint, which I thought was fairly OK at the time. They got bought by another company that was a bunch of idiots, and called themselves something else for a while. t-Mobile is a third attempt to try and sell crummy service to people.