My daughters Yaris was serviced at Western Toyota, Cameron Toll, Edinburgh. After the service she noticed that the body work was scratched and reported it there and then. This morning she went out and found that a tyre was flat and had a screw embedded in it. OK that could have happened anywhere, but when she went to change the tyre (got her boyfriend to do this), she found that the toolkit was missing from the car. She borrowed my toolkit, and when she went tom take off the tyre, found that the wheel nuts were only hand tight. This was a full service that wascarried out at the dealership at a cost £250, as the car was released from the garage, damaged, toolkit missing and left in an unsafe condition, I would like to write to Toyota and report this matter and send a copy to the dealership. Can anyone advise where I should write to.
TIA