Dear experts,
I have recently had a flat in one of my tires. It was repaired, but, not perfectly, because it keeps losing air.
Sears said that they would repair this puncture three times under road hazard warranty. If it kept losing air, they would replace the tire.
I asked if they would replace both tires. Since you are always supposed to replace sets of tires. They said no. Excuse: the car is not an all wheel drive.
I tried to get the guy to tell me, just what level of wear on the one tire would be acceptable? He kept avoiding the question. Finally, he seemed to say that the remaining tire could be perfectly bald. And it would still be perfectly acceptable to put a brand new tire on the side. Although he would not recommend it.
I asked how could they possibly give such an arrangement a wheel alignment? Every place that I've gone to, has wanted perfectly matching tires before doing an alignment.
But this guy's response was to the effect that tires didn't make any difference to wheel alignment! They could give the car a wheel alignment. And then change the tires, and it would make no difference. To me, of course, that would only be true if both sets of tires were perfectly matched in wear and tear to each other. (although one pair might be worn more than the other pair.)
It sounds like quite the hypocricy on Sears part. They expect you to worship your tires, and rotate them often so that they wear evenly, otherwise you are out of warranty. But when it comes to fixing something under warranty it doesn't matter what the difference is.
What is your experience? If one tire is worn, can it, and only it, be replaced with a new tire? And still get a perfect wheel alignment? If not, what is the acceptable range of wear between the two tires?
1/32nd of an inch? Or completely bald on one side, and brand new on the other?Thanks a lot