I've been reading the some of posts on synthetic vs. conventional oils. Toyota recommends you not use synthetic until after your first oil change. (See
I have a 2003 Tundra Limited with 1640 miles on it. I decided to get the oil changed early for peace of mind (considering break-in). I took my truck to Legacy Toyota in Tallahassee. (Their express lube (29 minutes or less) took almost two hours.)
Anyway, I noticed while driving home that the oil pressure gauge seemed somewhat low (1/3 off the "L") and the engine ran a little rougher than normal. I got home (about 8-10 miles, moderate traffic, 45 MPH) and parked the truck. An hour later I went out to check the oil and much to my surprise, NO OIL SHOWS ON THE DIPSTICK....NADA!!! Could these guys have forgotten to put any oil in it? I started it briefly, stopped it and checked it and it throws oil up on the dipstick (over the full mark), but after sitting for another 20-30 minutes...SHOWS NO OIL again! I called the dealer and one of the service guys said they had some new guys changing the oil and maybe didn't put the full amount in. He transferred me to the service manager "Craig" who seemed somewhat dismayed. I told him I've changed oil in vehicles for years and I know how to "read a dipstick". He suggested I have it towed back to them, but they are closing now. I will have it towed first thing in the morning when I can be there when they check it. I want all of this documented. I can't believe it... I took my truck to the dealer to get the "oil changed early and have well documented maintenance", because I want this truck to give me many, many miles of service and they forget the oil!!! ...should have just done it myself!
Follow-up:
Here's the latest on my "NO OIL in the OIL CHANGE" by Legacy (Team) Toyota of Tallahassee, FL.
I had the truck towed to the dealership by their suggested company.
I had the service manager check the oil with me and observe that No oil was on the dipstick.
I observed a certified master technician drain the oil out of the truck into a gallon container. He documented on the invoice that 2 to 2 1/2 quarts were drained out of the truck (more like 2 1/4). (Capacity with filter is 6 1/2 quarts.)
I obtained the oil and the oil filter from the truck for further analysis. The technician documented that I obtained the oil/oil filter on the invoice.
The service manager politely apologized, said the incident was embarrassing, but assured me the truck was okay. (Between yesterday and today I have spent almost five hours of my time on this "express lube".) He added that he's had other vehicles with even less oil in them that were "okay". He went on to say that I have a 60 month, 60,000 mile warranty and problems will certainly be evident by then. He didn't think an oil analysis is necessary or would show anything (I was planning on getting at least 200k on this truck, but not very confident now!) I took it to the dealer for an early (1640 miles) oil change to give me the assurance that I would have long-lasting engine.... Anyway, :(
I didn't argue, figuring that I will probably need to get the regional/national office involved.
I'm open to suggestions??? I have the oil and the filter and will probably have an analysis performed.