I send an eMail to them about an exhaust system question I had and got a reply in less than 5 minutes. If you're not hearing back from them, I'd ask again. It's safe to say that all technology is not 100 reliable and that includes eMail...
If and when the insurance company fixes the exhaust on my Baja bug bug from the idiot that rear ended it, I'll post the info here and a link to some new pix.
Tony