Greetings folks, here is a dealer I will now avoid, and why- O'Steen Volvo in Jacksonville, FL, USA.
Today I was working on my car ('98 S70), and found the lugs on one of the wheels took up to 200 ft-lb of torque to get them loose (the dealer was the last one to touch that wheel, new bearing at about 70,000 miles). Either they overtorqued them by hand or with an air wrench, but regardless that quality of work is basic incompetence!
Anyway, I feel better now that I shared this.
Now I'll be positive-
I'm also glad to have a group like this that enables me to do more of my own work and depending on "professionals" less.
For those very new to DIY (there must be a few out there), here is "putting the wheels on your car 101." I do not intend any sarcasm in this part.
The proper way to tighten the lug nuts (or bolts as may be the case) is by hand with a torque wrench. If you do not have that tool, the correct torque is approximately what a normal person can make with the tools supplied with the car. The best way is to progressively tighten each lug. Start with one, snug it, skip the next one but snug up the one after that. With five lugs, the order will be what is called a "star pattern" (ie, the lugs are numbered 1-5, and you tighten them in the order 1,3,5,2,4). With four (or six), use common sense (ie, 1,3,2,4). Once you have done all of them, then tighten them some more. Three tightening steps, with the third one being the final torque, is sufficient.
If lugs are overtightened or not tightened with the "star pattern," your brake rotors may be warped and they will then vibrate every time you use the brakes.
Air wrenches can create much more torque than hand tools. This is why they are useful to loosen things, but not always ideal to tighten other things sensetive to correct torque.