Please be aware of the abusive treatment I received from VW of Naples FL and by their sales manager. There are two local VW dealers and many Florida dealers. One of the two local dealers believes in competing with the others; the Naples dealer believes "this is Naples." Not only was I faced with a totally non-competitive price (a "market premium" was added to MSRP only by the Naples dealer), but when I informed the dealer that the price was non-competitive and thus my purchase would be elsewhere I was threatened. "We only service cars we sell. Why should we service you if you go elsewhere? And if you bring your car here for service it will come out worse than when it came in." When I protested to the manager I was greeted with expletives and called an 'asshole'. Somehow "this is Naples" is able to justify artificially high prices, arrogance, and poor service. I cannot believe that this is the attitude VW wishes to display to customers.
- posted
19 years ago