When I try and go to:
I get vectored off to :
where they ask for a logon name/password. When I tried to open an account
they said they would email me my user name and password but it never came.
Now when I went back to the logon page I noticed that they are implying that
I should be a dealer or a technician to access this website. Anybody know
whats going on? I thought they had a pretty good web site, it would be a
shame if it changes for the worse.
I went through the same thing with the Hyundai website. The fix is to go
the the site and click on the 'forgot password'. Then they e-mail you the
password and your all set. The only thing I can't figure out is how to
change the password to something I can remember. Good Luck!
Its a fantastic website and I hope they keep it up. I noticed that KIA has
very recently restricted their (very similar) website by incorporating a
pay as you go system. My belief is that if you sell the car, service
information should be available free of charge to keep it on the road. So
far Hyundai has kept to that.
Here's what I came up with for Kia that seems to require no info to view
I certainly hope Hyundai doesn't convert to a pay site. But since Hyundai
owns Kia, I see the pay-as-you-go as a predictor of what may be down the
road for Hyundai.
You're probably right, but I sure hope they think it through with a long
range view rather that the short range. This is one of those things that
customers love, whether they ever use it or not! It says, "We care about our
vehicles, and we care about you, our customers."
In general, customers feel at the mercy of the auto industry. The vast
majority dread taking their vehicles for servicing. Most of us have to take
the word of someone we don't trust in the first place. Anything that allows
a consumer to feel somewhat knowledgable, and thus a bit more in control of
the situation, is good. Even if that feeling is not justified in fact!
I think that it's important to register our concerns with the company.
There's a tendency for some companies to try to restrict all servicing
to their own dealer network. Hyundai servicing is done more by the
dealers than other companies' for the simple reason of the long warranty.
Also, as a Korean corporation that's come to the US relatively recently,
there may be certain cultural differences that must be explained
repeatedly in order for the parent executives to get the hang of
satisfying us. I've seen other Korean firms that employed very strange
practices when viewed through American eyes -- and seemed really bizarre
to their own employees (Inkel Corporation gave their staff toothbrushes
instead of bonuses one Christmas).
To me, having the shop manual on the web is a strong selling point for
the brand, and they should be made aware of this. Like, "I want you to
know that I'm so happy that you offer your shop manual freely to
everyone on the web that when I buy my next car, it's going to be a
Hyundai. I'm so used to going to your site for information that I can't
consider buying my next car from a manufacturer who doesn't offer this
valuable free service to their customers."
Now, to another matter: one major shortcoming with Hyundai is the lack
of drive cycle information available to anyone. I've been able to get my
hands on one set of gargantuan "all-purpose" drive cycles -- they are
insane for use anywhere but on a controlled test track. And this was
only available through an aftermarket source. Other car makers freely
disseminate individual drive cycles, for specific years, specific
models, and specific control systems.
Hyundai's huge single all-purpose multi-year pair of cycles impressed me
as being so dangerous to carry out on public roads that I decided to
withold the information rather than to post it here and have someone
kill themselves trying to actually do them.
Drive cycles are used to set and test computer routines -- software
built into your car -- that are called "monitors" or "readiness
monitors." The completion of these routines are checked in smog testing;
here in California, if a car hasn't completed enough of these monitors,
the car will be failed in a smog test. In other words, keeping the
consumer in the dark can be costly and a true hassle. Two of my monitors
have not completed; it's been this way for months. Yet, additional
monitors are shown complete -- monitors that should depend on the
incomplete ones in order to be able to finish themselves! I'm sure in
the dark. It doesn't make sense, but under the state law, the condition
is actually legal.
For this reason,I feel that we need for Hyundai to get on the stick and
to prepare and freely release drive cycles that conform to what's
standard in the rest of the industry. It may take a lot of prodding...
Please forgive me if I decide to repost this part of the message as a
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.