Being the top-selling U.S. luxury brand for 11 years was nice, but according to
a list of gripes in a leaked internal document obtained exclusively by Jalopnik,
they're also on the verge of becoming the new Buick. UPDATED More »
Lexus NewsHub: Latest auto news sourced from websites, portals and blogs
to a list of gripes in a leaked internal document obtained exclusively by
Jalopnik, they're also on the verge of becoming the new Buick. UPDATED More »
I sold my most recent ES-350 and bought a new Acura RL. My local Lexus
dealer is arrogant, offers poor trade-in value, does not discount new
cars, and acts as if they have a monopoly on quality vehicles.
I am very happy I made the switch after 12 years of being a Lexus owner.
I managed to get to the article by using Google Chrome. I guess you and
Elmo are in the States.
I was a Mercedes owner for 24 years before switching to Lexus. I've
mainly had a convertible of some sort -- a Mercedes 280SL that I bought
new in 1985 supplemented by a Mercedes 2.3 kompressor coupe when the SL
became elderly. I've been retired for a long time so in 24 years the SL
had only done 84,000 genuine miles but I had to replace most of its bits
several times and rebuild the engine at 60,000. Not particularly
impressive as I'm not hard on cars.
I bought a Lexus demo SC430 in 2007 with 5,400 on the clock and a new
car warranty, saving £14,000 on OTR price ($25,000?); 15,000 on the
clock so far and it's my ideal car. The local Lexus dealer is like
walking into a sort of palace, but the Mercedes dealer is even more
snooty and offhand. So far, services are fine, they deliver and collect
and give me a loaner. It costs, but then so does Mercedes. So far, so
The Link works just fine, using Explorer 8. But more to the point.
It appears Lexus turns its deaf ear to customer suggestions relative
to improvements. I sent the a list of about ten (10) items that could
obviously be improved upon & never heard a word back from them; it's
been almost a year since I wrote. They just don't care - next car
won't be another LS460-L AWD but rather something that's current and
Very ironically, I was among the very first Acura buyers in 1986 when
the Acura brand arrived, purchasing an Acura Legend in 1986 from one of
the very first dealers in the U.S. I had sufficient grief with the car
that I swore never to buy another Acura / Honda.
25 years later, in March of 2011, I was willing to let bygones be
bygones. I had reached the boiling point with Lexus but wanted a
Japanese-made 4 door sedan to replace an ES-350. Visiting the local
Lexus dealer reminded me just how smug, non customer-focused, and
arrogant they had become. Rather than do a trade for an ES or Ls, both
of which were possibilities, I happily told the salesman and then the
sales manager that they had loat my support as a returning customer.
Until they fixed their shop, improved their trade-in values, and showed
a bit of respect for their potential repeat customers, I was not going
to buy another Lexus.
I am absolutely thrilled with my new Acura RL, and my wife and I both
strongly prefer it to our prior Lexus sedans. We even prefer it in some
respects to the LS we briefly drove,
It will take a LOT to get me back to buying another Lexus.
I realize that Honda certainly can and does screw up, and if they do, I
will be as unloyal to them as they are to me when it comes to future car
You may be correct, and time will tell. Local dealer attitudes and
performance have a lot to do with this, and my son's Lexus dealer in
Southern California is totally different from mine here in the
Northeast. In his area there are 3 competing Lexus dealers in Orange
County who very skillfully compete on service quality, price, and dealer
responsiveness. In my area, there isn't another Lexus dealer for over
100 miles, and boy oh boy do they remind you of this........
Having not owned an Acura or other Honda since 1986, I can only rely on
surveys such as Consumer Reports to determine how a large number of
owners feels about their ownership and reliability. In this regard, the
Acura and Lexus are roughly equivalent, or so it appears.
Well, I also own a Corvette C6 convertible, and have done so for the
last 12 years with the 1998 and 2006 models. They have been extremely
reliable, and the dealer attitude is actually MUCH better than the local
Lexus dealer. I would definitely buy another Corvette based on my 2
ownership experiences, but would be extremely reluctant to buy another
Lexus, given the Lexus dealer here.
If i brought a service complaint to the Lexus dealer, they would, on
several occasions, insist on telling me why I was wrong and that the
Lexus was not at fault. The Chevy / Corvette dealer was far more
interested in solving the very rare problems I brought to their attention.
I was among the very first to switch to Japanese luxury cars in 1986
when Acura came to the U.S. with their first model, having been
disgusted with GM and Ford, and their screwed up Lincolns, Cadillacs,
and other luxury models, many of them filled with manufacturing problems
and sloppy dealerships. I am now happy to say that Chevy does a very
impressive job in all respects, at least with the Corvette I am familiar
with, and Lexus is living off of its diminishing reputation as far as I
Well, I suppose it is a function of which Lexus (or GM) dealer you are
using. Our local Lexus dealers are fine, and one of them is world class
super.....beautiful facilities, quick and thorough service, and excellent
My worst two cars ever were a Corvette and a Suburban. Both were like lean
and hungry animals trying to eat me out of house and home. It doesn't
matter how the GM service is, if the products are crappy and unreliable.
The Corvette was incredible...paint peeled off the hood, alternators went
out, mufflers went out, the throttle linkage stuck full on, the radio had a
problem from day one, etc. etc. The Suburban was used to pull a trailer,
and there was usually about $500 worth of maintenance between trips. I will
NEVER EVER own a GM product again.
Lexus on the other hand....I am on my third now....my first Lexus was a
RX-300. It went 11 years and about 100,000 miles before there was a
mechanical problem of ANY KIND. Such reliability makes up for any minor
irritations I might have had with the dealer.....and I had no bad
Anyway, I hope you like the Acura. I didn't look at them, because the
service available is spotty in my typical areas of travel.
I absolutely agree. The dealer makes a huge difference. My Lexus dealer
previously had a wall-mounted "Customer Satisfaction" graph posted in
the Customer Waiting Room showing the excellent satisfaction reports
received from customers, updated on a monthly basis. They also had
service awards which Lexus had awarded them for providing outstanding
service. Starting around 2009 they no longer had any new awards, and
then they took the monthly updated graph and removed it from the wall.
It has been a down-hill decline month after month with many people
turned over in the service department. The hand-writing was literally
"on the wall" that they were on the way down.
I own a Corvette as well. A '98 C5 Convertible. It's never been back
to the dealer any problems, only oil changes every 2K miles. It's
been a great automobile and the dealer treatment is fantastic. In the
Vette department GM and their dealer is doing a great job. I really
can't complain about our Lexus dealer. We've had problems a plenty
but the dealer is always willing to absolutely go out of their way to
see that we're completely satisfied. Lexus, the Corporation, is the
Chevy really does provide excellent service on the Corvette, and I
thankfully have needed very little service on my C6. Whatever service I
have requested or needed has been handled exceptionally well.
It really boils down to how well the dealer handles the various issues
which come up over the ownership period. I would still be a Lexus owner
if my dealer had made an attempt to solve 2 problems I reported, and
offered me a reasonable trade-in price when I attempted to purchase a
third Lexus. In both service cases they really did not appear to care
one way or the other if I walked away satisfied.
I also thought that their handling of the "sudden acceleration" / floor
mat issue was outrageously poor. This was certainly a corporate issue,
and shows a much more pervasive attitude of arrogance / hubris.
More than 100 deaths have been attributed to this problem, as confirmed
in the newspaper article cited below:
I suppose you could say there are a hundred or more "idiots". In the
engineering world I live in, the designers are supposed to prevent panic
or emergency conditions in the first place. And if such a panic is
unavoidable, then a logical "band-aid" would be to modify the braking
design so that depression of the brake pedal relinquishes accelerator power.
Toyota eventually, after more than 5 years of denials and stalling, did
exactly that, and modified the firmware. A driver in panic now has a
fighting chance to bring the car under control.
You call it a driver / idiot problem. I call it shitty design combined
with arrogance and bad business ethics on behalf of Toyota.
I do not believe in blaming the victims. Rather, I believe in blaming
Do you remember when someone claimed to find a pin in his can of Coke?
Out of the woodwork, and within days, were multiple people suddenly
making the same claim.
In the soda case, they were faking it. In the car case, BEST case is
that the accident rate stayed level but "suddenly" the cause was defined
by the news reporters (who have a vested interest in writing articles
that sell papers) to be whatever the sheeple wanted to read about.
Yes, there are a hundred or more idiots. In fact, you deal with 100 or
more car-owning and -driving idiots every day as you drive around town.
People are hitting the gas instead of the brake. That has NOTHING to do
with "sudden acceleration".
That they can do that, means they're responsible for knowing what
they're doing in the driver's seat and how to deal with it. They're
responsible for knowing how the gearshift works, how the ignition switch
That people don't bother even to open the owner's manual--"I don't need
that, I know how to drive, what are you talking about 'owner's
manual'?"--means they truly think piloting a 4000 pound hunk of metal at
60mph is inherently safe and requires no attention.
That's the main problem: stupid people that don't understand physics,
that think they're immortal, that the world owes them their life, that
they have zero responsibility.
NO car made today can overpower the brakes. NO car.
The braking design wasn't "insufficient"; if the car wasn't slowing
down, THE DRIVER WASN'T BRAKING. That's a simple fact that cannot be
And yet, people like you want to dispute that for some reason. I call
that "willful ignorance of the facts".
Again, putting in software that cuts the fuel when the brake pedal is
depressed WILL NOT solve this problem. People will continue to mash the
wrong pedal no matter what, and get themselves into trouble because they
don't know what they're doing in a 4000 pound car going 60mph. They
don't know how to shift the gear into neutral--hell, they may not even
know what the word "neutral" means.
It won't be terribly long before someone in a new car with software that
cuts the fuel when the brake pedal is applied ends up screaming to his
death into a bridge abutment, screaming into the phone to 911 about how
his car "won't slow down", and the witch hunts will begin all over again.
And as usual, the people who actually know things will be ignored. And
you may or may not remember this prediction and scratch your head,
wondering how it could happen.
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