We're all finding it increasingly difficult to find a quality auto repair shop. Think of how often you have had a problem with an auto repair shop.
I spent fourteen years trying to clean up the auto repair industry from the inside. I even owned a big auto repair shop for three and a half years. I know exactly what's going on in the industry. Nobody can BS me about it.
Many shops are using misleading advertising, poor quality parts and unskilled personnel. Shops routinely misdiagnose problems, charging consumers for unnecessary work.
The shops that try to do things right struggle to compete in a marketplace that is out of control, unstructured and largely unpoliced.
Auto repair is a perennial top five most complained about category and the problems are not improving. Women and the elderly are especially vulnerable. There needs to be a rallying point for consumers who have had enough.
That's why I founded the Board of Consumer Advocacy.
We have counselors available for members to:
discuss a problem you may have with a shop,
discuss whether recommendations made by a shop are appropriate, and
discuss whether estimates made by a shop are reasonable.
That will help protect us until things change. To force change, we'll have to join together.
We have launched a website at
Thank you!