Just had my A6 in for a diagnosis of some problems and a spark plug change
at dealer in CT. The prices quoted for parts and also labor were outrageous
as compared to other dealers. In addition, I paid around $160 to replace 6
spark plugs and when I examined the engine later at home, found the spark
plugs were never changed.
After confronting the Service manager with the car and unchanged plugs he
gave me a refund! I'll be keeping far away from that dealership!
Hopefully you are all aware that service writers are usually on commission.
I bet we never hear from him again.
But if I were a betting man, I might suspect a dealer between North
Haven and Meriden.
| > Just had my A6 in for a diagnosis of some problems and a spark plug
| > at dealer in CT. The prices quoted for parts and also labor were
| > as compared to other dealers. In addition, I paid around $160 to
| > spark plugs and when I examined the engine later at home, found the
| > plugs were never changed.
| > After confronting the Service manager with the car and unchanged
| > gave me a refund! I'll be keeping far away from that dealership!
| > Hopefully you are all aware that service writers are usually on
Consider yourself lucky you are not in the UK. I took the local Audi
service manager out in my one-year old A4 when a fault could not be
diagnosed and after demonstrating the fault he started shouting at me. His
attitiude was so bad I wanted to stop the car, get out and walk away. BTW
I'm 6 foot and ~17 stone so walking away was to avoid kicking the little
weasel up and down the ******* road.
Note that I had not even said anything other than 'there is the fault', so
it's not like I was being abusive. In the UK it's much more a case of 'when
you've bought it then it is your problem', even when something is new;
dealers will claim black is white to avoid fixing anything.
Strange. My dealer in the UK can't be more helpful even writing to me to
check if I have any problems needing attention before the warranty runs out.
Which dealer are you using ?
For legal reasons, plus in case I have to use them again for any warranty
issues, I would really rather not say.
I'm pleased to read about your (and other posters) favourable experiences
with other Audi dealers though; I might try my next nearest dealer for
servicing, even though it's much more out of the way and much longer to get
to, and for sourcing a replacement if I stick with Audi.
However, my wife, how loves Fords, is now giving me the hard stares / raised
eyebrows routine whenever I mention Audi; on saying the word 'Audi' I
calculate her stare could now melt through 100 feet (vertical) of permafrost
per hour, in a 10' radius.
I bought my Audi A4TDi Quattro from Highland Audi in Inverness two years
They are the nicest car dealer I have ever dealt with, straight, honest,
helpful and I drove away feeling really pleased. I recommend then to anyone
buying an Audi.
In contrast my previous car was a BMW bought from John Clark in Aberdeen.
Worse car dealer I have ever been to, fancy showroom but just interested in
your money and how much they can screw out of you. A most unpleasant
experience going there.
On Sat, 23 Oct 2004 22:49:24 GMT, "dave AKA vwdoc1"
How about siitting out front of the dealer, collecting names for a
class action suit.
You could have kept the bill and then have the dealer charged. That
would get you on his shit list, not like you would care and make a few
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