I tried this NG in both ways; nice/full of shit and mean/honest. Obviously, the mean/honest approach stirs responses and reveals the best from the ignorant. So I'll be mean and honest. Recently did a D47 ball joint recall on a Durango and noticed the brakes were "real thin". Customer responded to the writer by saying; "why are you selling me crap I don't need, when I just want the recall done that I need?" After that, I chose not to mention the leaking front shocks and loose tie rod ends (not under warranty on this vehicle). After all, if brakes aren't important why is suspension and steering? Two weeks later the customer returns and complains to the service manager that we did not recognize the loose rod ends, and Midas who did their brake repair (that they did not need. . . remember?) did notice the problem. As a dealer we are cons for recognizing needed repairs while performing warranty services, yet we are idiots and inferior to independents when we don't. Make up your minds. Waiting to hear from the warranty kings and queens who have stories of repairs that "should have been done under warranty". Read the manual that you never opened, and came with the vehicle, it's not covered.
Brent