Hi all,
I know a lady with a 1983 300D turbodiesel. The front end was sloppy so she took it to the dealer to have the work done. This is a car with no wreck damage and no rust. The dealer did a diagnosis and then did the work:
(1) 123-330-46-07 control arm $125.00ea total $125.00 (1) 123-330-47-07 control arm $134.00ea total $134.00 (4) 116-333-40-14 support fron $ 2.20ea total $ 8.80 (2) 123-330-13-35 axle support $ 91.00ea total $182.00 (1) 123-330-56-07 control arm $280.00ea total $280.00 (1) 123-330-57-07 control arm $280.00ea total $280.00 (1) 000-463-51-32 steering dam $ 57.00ea total $57.00 (1) 123-460-15-05 drag link $ 99.00ea total $99.00 (2) 123-330-18-03 tie rod $ 47.00ea total $94.00 (2) 123-321-41-04 front sprint $174.00ea total $348.00 (2) 123-330-21-30 guide rod, ax $ 61.00ea total $122.00 (2) 123-330-14-75 control arm $ 32.50ea total $ 65.00 (2) 123-995-00-44 clamp $ 3.50ea total $ 7.00 (2) 000931-008266 screw $ 1.20ea total $ 2.40 (2) 913004-008004 nut $ .40ea total $ .80 (12) MLN-10-01 lock nuts $ 1.00ea total $ 12.00
4 wheel alignment $ 187.50labor = $1170 parts = $1817 shop supplies = $20
total w/tax = $3152.36
Now, here's the kicker -- the steering has 80%+ of the slop that it had before they worked on it. The steering wheel is 5 to 10 degrees canted to the right depending on the road you're driving on. They had to know how bad it was because they put 42 miles on it.
I don't think I have ever encountered anything this bad from any dealer before. Have you? The lady is considering stopping payment on the check and taking the car to another dealer -- and fighting this out in court.
What would you do?