Anyone having problems with Monsoon Audio Systems, or any opinions on the quality of this product?
Recently a CD was jammed inside (2004 Passat) but a week later ejected on its own. Being that it is still under warranty, the dealer ordered a new unit.
But I was surprised over two things: First, the dealers are not permitted to open the stereos, VW only permits them to put the unit in or take them out. As for the CD stuck inside, that dealer will send the unit to VW corporate, who in turn, would send me the CD. Secondly, I was surprised to learn the units are extremely backordered, and some customers have been waiting since September. I called several dealers and they told me the same story.
The backorder made me concerned over the quality of the stereo, so I called VW corporate to inquire.
The next day VW called and informed me the local dealer has a unit waiting for me, which was great, but thought very unusual.