Say Chrysler recalls all its cars for a defective door latch, air bag, or
> fuel pump connection. Anything, it doesn't matter. That must cost a great
> deal of money.
That would depend on the recall
Are the service managers instructed to suggest additional work on unrelated
> matters to help offset the cost of recalls? For instance, while my car is
> up on the rack, for say replacement of a recalled set of rear shocks, is
> the mechanic looking for worn brake shoes to tell the s.m. so the s.m. can
> scare me into buying an expensive brake job I don't need?
I have never heard of someone trying to scare someone into buying work, Recalls to me are also a form of advertisement, and they bring new customers to the dealer, and yes if the recall calls for raising the vehicle we will give it a quick check over. Just as we would any other customers vehicle
> Does a dealer mechanic get a commission on work sold to the hapless
> customer? He should, because the service manager would never have found
> those worn out brake shoes if it wasn't for the keen eye of the mechanic.
> What's worse is when a lube mechanic finds metal to metal brake shoes, gets
> not a nickel commission for selling the job, and he doesn't get any labor
> split because the brake man does the brake job
Most get paid a flat rate. Some are on salary. The service manager gets paid by the hour we turn.
> I don't think that's fair. If the lube jockey finds bad brakes he should
> do the brake job and collect the labor split, not the brake man.
I dont think I would want a lube jockey performing work on my vehicle, normally they are young kids
Glenn Beasley Chrysler Tech
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